Work or Volunteer with us

Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation but from time to time opportunities arise for paid staff. 

All of our roles make a vital contribution to alleviating poverty, maximising people's income, improving health and wellbeing and promoting human rights.

Working or Volunteering for Citizens Advice Edinburgh, you will be part of the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.

Current Vacancies:

Advice Services Manager – Welfare Rights and Employment 

Hours: 35 hours per week, Monday–Friday (9am–5pm). Part time hours may be considered as part of a job share.
Location: Across Edinburgh bureaux (Dalmeny St, Dundas St, Portobello and Muirhouse), with occasional outreach work.
Salary: £31,303.68 per annum.
Contract: Permanent.

Role summary

Citizens Advice Edinburgh is seeking an experienced Advice Services Manager to lead and quality-assure Welfare Rights and Employment advice services across the city. The role combines technical welfare rights and employment expertise, people management, and strategic oversight to ensure high-quality, compliant advice for clients and strong support and development for staff and volunteers.

Key responsibilities

  • Provide specialist oversight of welfare rights and employment advice, including complex case management up to National Standards Level 3

  • Ensure consistent, high-quality advice and accurate case recording through audits, case checking, training and coaching

  • Line manage and support staff and volunteers, including supervision, appraisals and ongoing development

  • Deliver and support CAB Adviser Training Programmes and Continuous Professional Development

  • Analyse management information and audit findings to improve practice and service delivery

  • Contribute to organisational strategy, service development and funding activity

  • Represent Citizens Advice Edinburgh in partnerships, forums and campaigning activity

  • Support monitoring, reporting and evaluation of outcomes for clients and funders

    Technical skills and experience

  • Expert knowledge of welfare rights and employment legislation and advice standards

  • Strong working knowledge of related advice areas, including housing, immigration, money, consumer and health

  • Proven experience handling complex welfare rights cases, appeals and tribunal work

  • Experience of quality assurance, auditing and compliance with national standards

  • Ability to train, coach and develop staff and volunteers

  • Strong analytical, reporting and IT skills

  • Excellent communication, leadership and stakeholder-management skills

Application notes

The application process

  • Application deadline: Thursday, 8 January 2026 at 22:00. 

  • Interview date: Thursday, 15 January 2026 

  • Interview location: TBC – either online via Teams or in person at CAE Leith, 23 Dalmeny Street, Edinburgh, EH6 8PG. 

  • Interview format: 10 minute presentation and 50-minute panel interview. 

  • Please email your application to CAE’s CEO: benjaminnapier@cabedinburgh.org.uk