Work or Volunteer with us
Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation but from time to time opportunities arise for paid staff.
All of our roles make a vital contribution to alleviating poverty, maximising people's income, improving health and wellbeing and promoting human rights.
Working or Volunteering for Citizens Advice Edinburgh, you will be part of the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
Current Vacancies:
Patient Adviser - Patient Advice & Support Service (18hrs per week)
Background:
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received. PASS is delivered by the Citizens Advice network.
Purpose of the Post:
Patient Advisers assist clients in their local health board area and contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. Patient Advisers provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
Citizens Advice Edinburgh employs a team of 3 Patient Advisers to deliver the service in the Lothian Health Board area. We are seeking a motivated, compassionate, and resilient individual to provide high quality advice to our service users.
The working hours for this vacancy are 18 per week and flexible working arrangements will be considered.
Application notes
For more information, please see the detailed Job Information Pack.
To apply, please complete the Application Form.
The application process
Application deadline: 5pm on Wednesday 2nd September 2026
Please email your applications to: markcarter@cabedinburgh.org.uk
Interview dates: W/C Monday 7th September 2026
Interview location: Online using Microsoft Teams
Interview format: 50 minute interview.
Other opportunities:
Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation, if you are interested in volunteering with Citizens Advice Edinburgh, you can find information on our opportunities on our Volunteer Page.
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