Work with us

Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation but from time to time opportunities arise for paid staff. All vacancies are publicly advertised through Good Moves and Job Centre Plus. Opportunities are also posted on this page and on the Citizens Advice Scotland website.

We have a variety of roles, all of which make a vital contribution to alleviating poverty, maximising people's income, improving health and wellbeing and promoting human rights.

Working for Citizens Advice Edinburgh, you will be part of the largest network of advice providers in the UK, with excellent CPD resources and opportunities and competitive remuneration packages.

You will also be part of a community led organisation, making a real difference to your local community and supporting those in greatest need.

The positions we have vacant are:

Advice Services Manager – Welfare Rights and Employment
Advice Services Coordinator
Income Maximisation and Money Adviser
Telephone and Online Adviser

Part time hours considered. Flexible working policy.

To apply, please complete the attached application form. If applying for more than one role, please state that in a single application form and provide evidence for against all of the essential criteria required.

For an informal discussion about any of the roles, please contact our Chief Executive - Benjamin Napier on 07840770563.

For more information, please see the detailed Job Packs, including Role Descriptions and Person Specifications below.

Advice Services Manager – Welfare Rights and Employment

Location: Primary advice bureaux across Edinburgh
Hours: Full-time (35 hours per week); Part time hours may be considered as part of a job share
Salary: £30,391.92
Term: Permanent

We are looking for a knowledgeable and motivated person to lead the delivery of welfare rights and employment advice services across Edinburgh. You’ll supervise complex casework, support and train staff and volunteers, and ensure our advice services meet national quality standards. This role is central to shaping our advice strategy, improving consistency across services, and driving positive change in the community.

Key Responsibilities:

Provide expert guidance and supervision on welfare rights and employment casework
Support and train advisers (staff and volunteers), ensuring quality and compliance
Lead audits, peer reviews, and quality assurance activities across advice services
Collaborate with the management team to monitor trends and improve service delivery
Represent CAE in external forums and support social policy work
Contribute to funding applications, service planning, and strategic development
What we are looking for:

Expertise in welfare rights and employment advice (Level 3 - Tribunal Representation or equivalent)
Experience supervising staff or volunteers in an advice setting
Strong understanding of quality assurance and regulatory standards
Excellent communication, coaching, and organisational skills
A commitment to social justice and improving lives through accessible advice

For more information, please see the detailed Role Description and Person Specification.

To apply, please complete the attached Application form.

For an informal discussion about the role, please contact our Chief Executive - Benjamin Napier on 07840770563

The application process

Application deadline:           Monday 2nd June 2025 at 10:00.
Interview date:                      Friday 6th June 2025
Interview location:                Online using Teams
Interview format:                  10 minute presentation and 50-minute panel interview.
Please email your applications to benjaminnapier@cabedinburgh.org.uk

Advice Services Coordinator

Location: Primary advice bureaux across Edinburgh
Hours: Full-time (35 hours per week)
Salary: £27,000
Term: Permanent

We are looking for a dynamic and well-organised person to lead the recruitment, training, and support of 30+ volunteers, helping us deliver advice services that meet the needs of communities across Edinburgh. You'll manage rotas, oversee day-to-day facilities, and collaborate with the management team to ensure our advice is high-quality and accessible.

Key Responsibilities:

Lead volunteer recruitment, training, supervision, and scheduling.
Coordinate advice session staffing across city-wide bureaux.
Manage reception and admin staff/volunteers, supporting their development.
Support audit, data collection, and quality assurance processes.
Oversee facilities management and ensure compliance with H&S policies.
Contribute to budgeting, reporting, and the strategic growth of services.
What we are looking for:
Experience managing volunteers or teams
Strong organisational and communication skills
A proactive and inclusive approach to service delivery
Passion for community support and social justice

For more information, please see the detailed Role Description and Person Specification.

To apply, please complete the attached Application form.

For an informal discussion about the role, please contact our Chief Executive - Benjamin Napier on 07840770563

The application process

Income Maximisation and Money Adviser

Location: CAE’s Bureaux premises and other locations throughout Edinburgh, including home visits
Hours: Full-time (35 hours per week)
Salary: £29,118.43
Term: Fixed Term until 31 March 2027

This role supports people in Edinburgh with council tax debts and income maximisation. You’ll provide expert advice on welfare benefits, debt management, and negotiate affordable repayments.

Key responsibilities:

Support 250+ clients annually with council tax, debt, and welfare rights
Maintain specialist knowledge of relevant legislation and tribunals
Deliver training to staff, volunteers, and partners
Work with local authorities and partners for early intervention and service improvement
Skills:

Experience with complex welfare rights and debt cases
Strong communication, coaching, and IT skills
Knowledge of tribunal and appeals processes

For more information, please see the detailed Role Description and Person Specification.

To apply, please complete the attached Application form.

For an informal discussion about the role, please contact our Chief Executive - Benjamin Napier on 07840770563

The application process

Application deadline:           Wednesday 4th June 2025 at 10:00.
Interview date:                      Wednesday 11th June 2025
Interview location:                Online using Teams
Interview format:                  50-minute panel interview.
Please email your applications to benjaminnapier@cabedinburgh.org.uk

Telephone and Online Adviser

Location: Home based, or at one of CAE’s Bureaux premises
Hours: Full-time (35 hours per week)
Salary: £29,118.43
Term: Permanent (subject to continued funding)

Delivered in partnership with NatWest/RBS customer services and Citizens Advice Bureaux in Southend on Sea and Liverpool, this established service offers quick, expert advice to customers on income maximisation, debt, financial health, and related issues.

Role overview:

Provide advice via phone, email, or Teams, handling 4-5 referrals daily
Resolve most cases in 1-3 contacts; refer complex cases to local agencies
Support around 1,000 clients annually
Collaborate with stakeholders and volunteers to ensure effective service delivery
Maintain accurate case records and contribute to impact reporting
Essential skills:

Strong knowledge of welfare rights, money advice, debt recovery, and legal rights
Experience with complex cases and client negotiation
Commitment to ongoing professional development
Proficient in IT and reporting

For more information, please see the detailed Role Description and Person Specification.

To apply, please complete the attached Application form.

For an informal discussion about the role, please contact our Chief Executive - Benjamin Napier on 07840770563

The application process

Application deadline:           Wednesday 4th June 2025 at 10:00.
Interview date:                      Friday 13th June 2025
Interview location:                Online using Teams
Interview format:                  50-minute panel interview.
Please email your applications to benjaminnapier@cabedinburgh.org.uk