Work or Volunteer with us

Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation but from time to time opportunities arise for paid staff.

All of our roles make a vital contribution to alleviating poverty, maximising people's income, improving health and wellbeing and promoting human rights.

Working or Volunteering for Citizens Advice Edinburgh, you will be part of the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.

Current Vacancies:

Patient Adviser (Patient Advice & Support Service) - 35hrs per week

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Citizens Advice Edinburgh is seeking a FULL-TIME skilled, resilient, Patient Adviser to complete a team of 3 advisers covering the Lothian Health Board area. The successful applicant will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The service frequently supports clients who are vulnerable, distressed, and who may present with communication difficulties. It is crucial that Patient Advisers have excellent interpersonal skills and experience of working directly with vulnerable service users within the context of health, social care, or complaints administration.

Patient Advisers provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Application notes

For more information, please see the detailed Job Information Pack.

To apply, please complete the Application Form.

The application process

Application deadline: 5pm on Wednesday 3rd December

Please email your applications to: markcarter@cabedinburgh.org.uk

Interview dates: W/C 8th December

Interview location: Online using Microsoft Teams

Interview format: 50 minute interview.

Welfare Rights & Health Project - 28hrs per week

Citizens Advice Edinburgh works in partnership with the NHS Charity and the Community Help & Advice Initiative (CHAI) to deliver an outreach advice service at the Western General (WGH), Royal Infirmary (RIE), and Royal Hospital for Children & Young People (RHCYP) in Edinburgh.  The service currently has 2 part-time staff members at the Royal Infirmary, 1 part-time staff member at the Western General, and 1 part-time staff member at the RHCYP.

Due to the high demand for advice, and the proven impact of the service, from January 2026 the NHS Charity will now fund an additional 28hr per week post. This will primarily be focussed on the RIE, however the post holder may be required to work flexibly between the hospitals, covering periods of annual leave, sickness absence, and training.

The project delivers welfare rights and health-related advice to patients, visitors and staff members attending the acute sector in Edinburgh. Research has shown that resolving problems with benefits, debt, employment, housing, and family issues can have a positive effect on patient health. The service is also aimed at clients who have had a recent change in circumstances due to a health-related issue or diagnosis.

The Welfare Rights and Health Project Adviser should be experienced in giving advice, particularly in relation to benefits. They must have an understanding of the role within the healthcare environment and the impact of poverty on health.