Work or Volunteer with us

Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation but from time to time opportunities arise for paid staff. 

All of our roles make a vital contribution to alleviating poverty, maximising people's income, improving health and wellbeing and promoting human rights.

Working or Volunteering for Citizens Advice Edinburgh, you will be part of the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.

Current Vacancies:

Advice Services Manager – Welfare Rights

‍ Citizens Advice Edinburgh (CAE) is seeking an Advice Services Manager - Welfare Rights to join our Management Team and help deliver high-quality,
accessible advice to people across Edinburgh and surrounding communities.

This is a key leadership role within one of the UK’s largest advice networks, combining service delivery, people management, quality assurance and
strategic development, with a strong focus on welfare rights and income maximisation.

What we offer

  • Salary: £38,000 per annum

  • Hours: 35 hours per week (Mon–Fri, 9:00–17:00)

  • Location: Across CAE’s bureaux (Leith, Dundas Street, Portobello and Muirhouse) and outreach locations as required.

  • Pension: 7% employer contribution

  • Annual leave: 35 days (including 10 public holidays)

About the role

You will be part of a community-led organisation with a strong local profile, making a real difference to people experiencing poverty, housing issues and
financial hardship.

You will play a central role in ensuring the delivery of high-quality, compliant advice services across Edinburgh, with particular responsibility for welfare
rights advice.

Your role will include:

  • Leading the day-to-day delivery of advice services across multiple locations in Edinburgh

  • Providing expert oversight of complex welfare rights casework, including tribunal-level cases

  • Managing, coaching and developing a large team of staff and volunteers (minimum 30 people)

  • Delivering training, supervision and quality assurance, ensuring compliance with Citizens Advice Membership Standards and Scottish National Standards

  • Using case checking and management information to identify trends, improve practice and drive service performance

  • Supporting income maximisation and poverty prevention work across the service

  • Contributing to social policy, campaigns and influencing work, using client evidence to shape change

  • Building strong relationships with partners, funders and stakeholders across the city

  • Working as part of the Management Team to develop strategy, secure funding and increase service capacity

You will work flexibly across CAE’s bureaux (Leith, Dundas Street, Portobello and Muirhouse) and outreach locations as required.

About you

You will bring:

  • Strong technical expertise in welfare rights law and practice

  • Experience of complex casework, appeals and tribunal representation

  • Proven ability to manage, train and support staff and volunteers

  • Experience of quality assurance, audit and performance monitoring

  • Excellent communication, influencing and partnership working skills

  • A commitment to social justice, community support and continuous improvement

How to apply

For full details, please see the Job Pack (Role Description and Person Specification)

To apply, please complete the application form, demonstrating how you meet the person specification criteria.

For an informal discussion, contact Benjamin Napier, Chief Executive, on 07840 770563.

Key dates

  • Application deadline: Sunday 12 April 2026, 22:00

  • Interview date: Thursday 16 April 2026

  • Location: TBC (online via Teams or in person at 23 Dalmeny Street, Edinburgh)

  • Format: 10-minute presentation and 50-minute panel interview