Work or Volunteer with us
Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation but from time to time opportunities arise for paid staff.
All of our roles make a vital contribution to alleviating poverty, maximising people's income, improving health and wellbeing and promoting human rights.
Working or Volunteering for Citizens Advice Edinburgh, you will be part of the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
Join Our Board of Trustees (voluntary roles)
Citizens Advice Edinburgh is recruiting two new Trustees (voluntary roles).
As a Trustee, you’ll help shape our strategy, ensure good governance, and support our mission to provide free,
confidential advice to people across Edinburgh.
We are looking for people who:
Live or work in/around Edinburgh
Believe in fairness and social justice
Can bring strategic thinking and commitment to the role
Can attend regular board meetings (sub-committees optional)
Experience in government or property management is welcome but not essential.
Why join?
Make a real difference in your community
Share your skills with a respected charity
Gain governance and leadership experience
We welcome applications from all backgrounds, especially under-represented groups.
Apply by Monday 22 September 2025
Send your CV and a short cover letter to:
📧 VickyPeakman@cabedinburgh.org.uk
All applications will be reviewed, and candidates will be informed of the outcome.
Shortlisted applicants will be invited to interview.
Read the full role description here: CAE Board Member Role Description
Current Vacancies:
Patient Adviser (Patient Advice & Support Service) - 2 FULL-TIME VACANCIES
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.
Citizens Advice Edinburgh is seeking 2 FULL-TIME skilled, resilient, Patient Advisers to form a team of 3 advisers covering the Lothian Health Board area. The successful applicants will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The service frequently supports clients who are vulnerable, distressed, and who may present with communication difficulties. It is crucial that Patient Advisers have excellent interpersonal skills and experience of working directly with vulnerable service users within the context of health, social care, or complaints administration.
Patient Advisers provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
Application notes
For more information, please see the detailed Job Information Pack.
To apply, please complete the Application Form.
The application process
Application deadline: 5pm on Friday 17th October
Please email your applications to: markcarter@cabedinburgh.org.uk
Interview dates: W/C 20th October or 27th October
Interview location: Online using Microsoft Teams
Interview format: 50 minute interview.