Work with us
Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation but from time to time opportunities arise for paid staff.
All of our roles make a vital contribution to alleviating poverty, maximising people's income, improving health and wellbeing and promoting human rights.
Working for Citizens Advice Edinburgh, you will be part of the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
You will also be part of a community led organisation, making a real difference to your local community and supporting those in greatest need.
The positions we have vacant are:
Advice Services Manager – Welfare Rights and Employment
GP Surgery Project Adviser
To apply, please consider the Role Description and Person Specification outlined below in detail and complete the attached application form if you can provide evidence for all of the essential criteria required.
For an informal discussion about any of the roles, please contact our Chief Executive - Benjamin Napier on 07840770563.
Advice Services Manager – Welfare Rights and Employment
Location: Primarily office based in various advice locations across Edinburgh
Hours: Full-time (35 hours per week); Part time hours may be considered as part of a job share
Salary and Benefits: £31,303.68. 25 days annual leave plus 10 public holidays. 7% Employers Pension Contribution
Term: Permanent
Citizens Advice Edinburgh (CAE) are looking to recruit an Advice Services Manager to join our Management Team, in delivering high quality and accessible advice and support to people in Edinburgh and its surrounding communities.
You will be joining the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
You will also be part of a community led organisation, with a substantial profile, making a real difference to your local community and supporting those in greatest need.
Advice Services Managers oversee our day-to-day advice service, recruit, support and supervise a team of staff and volunteers, provide expert knowledge and quality assurance and represent the organisation in campaigning for changes to policies and legislation on the issues that impact the lives of people in Edinburgh and across the UK.
For more information, please see the detailed advertisment and Job Pack using the link below:
Advice Services Manager – Welfare Rights and Employment with Citizens Advice Edinburgh – Goodmoves
To apply, please complete the attached application form, providing evidence of your knowledge, skills and expertise against all the essential criteria required.
For an informal discussion, please contact our Chief Executive - Benjamin Napier on 07840770563
Application deadline: Thursday 24 July at 22:00
Interviews: Tuesday 29 July
GP Surgery Project Adviser
Location: In person at Southfield, Craigmillar and Niddrie Medical Practices, plus CAE Bureaux/Homeworking
Hours: 28 hours per week
Salary and Benefits: £29,118. 28 days annual leave, including public holidays. 7% Employers Pension Contribution
Term: Fixed term until 31st March 2026, with possibility of extension
Citizens Advice Edinburgh works in partnership with the Edinburgh Integration Joint Board to deliver an outreach advice service from 8 GP Practices in Edinburgh. 4 part-time staff members provide weekly sessions for these sites.
The present vacancy comprises ½ day of client contact and ½ day follow-up work for Southfield and Niddrie Medical Practices and 1 day of client contact and 1 day follow-up work for Craigmillar Medical Practice, however the specific practices served may change. The total weekly hours are 28hrs.
The project delivers face-to-face welfare rights and health-related advice to patients of the named practices, on site, at the practices. The successful candidate will therefore need to be confident advising in outreach locations, without immediate access to managerial support.
Research indicates that resolving problems with benefits, debt, employment, housing, and family issues can have a positive effect on patient health. Embedding advice services within GP Practices has also been shown to reduce repeated contact between patients and GPs, and to successfully engage clients who have not sought advice elsewhere.
The successful candidate must be experienced in giving advice, particularly in relation to benefits, including appeal and tribunal work. They must have an understanding of the role within the healthcare environment and the impact of poverty on health. The post holder will be required to assertively develop and maintain links with NHS staff, Community Link Workers, CAE specialists and external agencies.
The health sector can be a challenging environment in which to work. Clients are frequently extremely unwell and may present with multiple, complex advice issues. In addition to possessing the necessary practical knowledge, candidates will therefore require energy and resilience to make the project a success.
For more information, please see the detailed advertisement and Job Pack using the link below:
GP Surgery Project Adviser with Citizens Advice Edinburgh – Goodmoves
To apply, please complete the application form posted on Goodmoves, providing evidence of your knowledge, skills and expertise against all the essential criteria required.
Application deadline: Sunday 10th August at 5pm
Interviews: W/B 11th & 18th August