Current Vacancies:

Patient Adviser (Patient Advice & Support Service)

35hrs per week 

The Patient Advice and Support Service (PASS) was established to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide independent advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received. The Citizens Advice network is contracted to deliver this service within Scotland until at least May 2027, with the potential for further extension. 

Patient Advisers work within the Citizens Advice bureaux in their local health board area and contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. Candidates must be therefore be experienced in telephone-based work, or willing to undertake training in this area, in order to meet the requirements of this important element of the role.

As part of the Lothian PASS team, you will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS. 

We are seeking an individual with transferable skills and experience from the fields of advice delivery, advocacy, healthcare, or complaint handling. You will require the ability to analyse complex information and to advise and support clients in a patient, compassionate manner. 

Further details about the service, and the Patient Adviser role and responsibilities, are included in the Job Pack below. 

Application notes 

For more information, please see the detailed Job Pack 

To apply, please complete the application form and Equality & Diversity Monitoring Form 

Privacy Notice for Job Applicants 

The application process 

Application deadline: 5pm on Wednesday 18th November 2026

Please email your applications to: markcarter@cabedinburgh.org.uk 

Interview date: Weeks commencing 23rd and 30th November 2026 

Interview location: Online via Microsoft Teams

Interview format: 50 minute panel interview 

Other opportunities:

Citizens Advice Edinburgh (CAE) is predominantly a voluntary organisation, if you are interested in volunteering with Citizens Advice Edinburgh, you can find information on our opportunities on our Volunteer Page.

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