Equality and Diversity Policy

1. Introduction

1.1 CAE is committed to providing a supportive and inclusive culture for:

· all those who need our services

· our volunteers

· our staff

· other stakeholders.

We recognise the positive value of diversity, promoting equality and fairness, and challenging discrimination.

We welcome our legal duties not to discriminate as a service provider and an employer. We aim to go beyond the narrow scope of legislative compliance and follow best practice, making equality, fairness and diversity a fundamental part of all our activities.

We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and approachable.

1.2 CAE will not discriminate or tolerate discriminatory behaviour on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, nationality, national or ethnic origin, caring responsibilities, social class, educational background, employment status, working pattern, trade union membership or any other irrelevant factor.

2. Scope

2.1 This policy relates to the work undertaken by CAE involving volunteers, including: meeting our clients’ needs, service delivery, dealing with other volunteers and staff, suppliers, supporters and other associated third parties.

3. Legal obligations

3.1 CAE’s legal obligations exist as a service provider to clients and as an employer of employees (under the Equality Act 2010). The Equality Act does not cover volunteers. However, the list below serves to illustrate to volunteers the framework within which the bureau operates. We are committed to providing our services in a way which is non-discriminatory and which values diversity.

3.2 The Equality Act 2010 harmonises and strengthens and replaces most previous equality legislation. The following legislation is still relevant:

· The Human Rights Act 1998.

· The Work and Families Act 2006.

· Employment Equal Treatment Framework Directive 2000 (as amended).

4. Meeting clients’ needs

4.1 We are committed to treating all clients equally and fairly and to not discriminating unlawfully against them. We will also, wherever possible, take steps to promote equal opportunity. We will strive to ensure that clients:

· are able to access the service in ways that suit them

· are given help that is relevant to their problem and situation

· are treated fairly, with dignity and respect, and without discrimination

· have their needs listened to, and met whenever possible.

4.2 CAE is committed to meeting the diverse needs of clients. We will take steps to identify the needs of clients in our community and develop policies and procedures accordingly. We aim to ensure that the services we provide are accessible to all. We will take into account, in particular, the needs of clients with a disability (including mental health problems) and clients who are unable to communicate effectively in English. We will consider whether particular groups are predominant within our client base and devise appropriate policies/ procedures to meet their needs.

5. Volunteers

5.1 General statement

Volunteers contribute significantly to the diversity of CAE. Volunteers can expect to be treated fairly, with dignity and respect, and without discrimination. They are likewise expected to treat others similarly.

6. Implementing the policy

6.1 Responsibilities

6.1.1 All managers

Managers are responsible for promoting this policy and ensuring it is understood and complied with by all volunteers, dealing with breaches and complaints (whether reported or not) seriously, speedily, sensitively and confidentially. They are expected to contribute ideas for the advancement of diversity principles within the organisation. Managers are expected to be proactive in identifying circumstances in which elements of the policy can benefit individual volunteers, and encourage and support volunteers in making use of such benefits.

6.1.2 All volunteers

All volunteers are expected to have read and understood this policy, to ensure that they behave in accordance with its principles and requirements.

6.2 Conduct and general standards of behaviour

All volunteers are expected to conduct themselves in a professional and considerate manner at all times. CAE will not tolerate behaviour such as:

· making threats

· physical violence

· shouting

· swearing at others

· rudeness

· isolating, ignoring or refusing to work with certain people

· telling offensive jokes or name calling

· displaying offensive material such as pornography or sexist / racist cartoons, or the distribution of such material via email / text message or any other format

· any other forms of harassment and victimisation.

CAE encourages volunteers to resolve misunderstandings and problems informally wherever possible, depending on the circumstances. However, whether dealt with informally or formally, it is important for a person who may have caused offence to understand that it is no defence to say that they did not intend to do so, or to blame individuals for being over sensitive. It is the impact of the behaviour, rather than the intent, that counts, and that should shape the solution found both to the immediate problem and to preventing further similar problems in the future.

Breaches of this Equality and Diversity Policy will be treated seriously and could result in disciplinary action including the withdrawal of volunteer agreement and termination of their role within CAE.

6.3 Complaints of discrimination

CAE will treat seriously all complaints of unlawful discrimination on any grounds made by employees, volunteers, clients or other third parties and will take action where appropriate.

All complaints by volunteers will be investigated in accordance with CAE’s volunteer problem solving procedure and the complainant will be informed of the outcome in line with these procedures.

We will also monitor the number and outcomes of complaints of discrimination made by staff, volunteers, clients and other third parties.

7. Monitoring

7.1. CAE will monitor and record equal opportunities information about staff and volunteers, including trustees, on the basis of gender, ethnicity, age and disability.

7.2 Where it is possible to do so, and where doing so will not cause offence or discomfort to those whom it is intended to protect, we will monitor the sexual orientation and religion or belief of staff and volunteers so to ensure that they are not being discriminated against in terms of the opportunities or benefits available to them.

We will store equal opportunities data as confidential personal data and restrict access to this information. Equal opportunities information will be used exclusively for the purposes of equal opportunities monitoring and will have no bearing on opportunities or benefits.

8. Review

8.1 This policy will be reviewed not less than once a year or more regularly if we identify any non-compliance or problem or in the light of emerging legislation or best practice that could impact on this policy.