Annual Reports

Our annual report and review highlights news and information from Citizens Advice Edinburgh, including an overview of our work and how we continue to transform lives and help to solve problems around Edinburgh. You can find our most recent reports below.

Annual Report and Audited Accounts 2017-18

Annual Review

"Our work transforms client’s lives and our staff and volunteers work tirelessly, in an ever complex environment of case work, to ensure that we keep up with demand. In the last year, we have supported nearly 14,000 individual clients, achieving £2.5m in financial gain."

Annual Report and Audited Accounts 2016-17

Annual Report and Audited Accounts 2015-16

Client Satisfaction Survey

"Overall satisfaction with our advice services remains very high in 2016, with 97% of those responding indicating they were satisfied with the service they received from Citizens Advice Edinburgh, and 98% stating that they would recommend our advice services."