Our Impact


Aims & Principles

The Citizens Advice Service (CAB) provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Our aims are:

♡ To provide the advice people need for the problems they face

♡ To ensure that individuals do not suffer through not knowing about their rights and responsibilities and the services that are available

♡ To improve the policies and practices that affect people’s lives, both locally and nationally.


Equal Opportunities

Citizens Advice Edinburgh is committed to a policy of equality of opportunity in its employment practices and in the services it offers to the community.

The Citizens Advice Service believes that no job applicant, worker, volunteer, or client should receive less favourable treatment than another on grounds of age, disability, gender, race, religion or belief, or sexual orientation.


Inaugural Ian McInnis Award 2018

Citizens Advice Edinburgh was awarded the first ever Ian McInnis Award at the 2018 inspiring volunteer awards. This award was created in memory of one our most dedicated volunteers.

Inspiring Volunteer of the Year 2017

Volunteer adviser Chris Hilton of our Gorgie/Dalry bureau received the Lord Provost of Edinburgh's 'Inspiring Volunteer of the Year' award in 2017.

Citizens Advice Scotland Audit 2012 - 2015

Citizens Advice Scotland audits member bureaux every three years. Only services which meet strict quality of advice and organisational standards are accredited and can operate as a Citizens Advice Bureau.

Investors in Volunteers 2012 - 2015

CAE gained Investors in Volunteers status in 2012 

Inspiring Volunteer of the Year 2013

Alison Drever, a volunteer adviser at our Leith bureau, received the Lord Provost of Edinburgh's 'Inspiring Volunteer of the Year' award in 2013

Forth One's Best Place to Work in Edinburgh and Lothians 2013

CAE secured third place in Forth One's 'best place to work in Edinburgh and Lothians' award in 2013

We are very fortunate to have a number of our long serving volunteers at CAE - some of our advisers have dedicated over thirty years’ service!
Volunteer Adviser, Kathleeen Haddow, receiving her 30 years Service Award from Rt Hon Alistair Darling MP

Volunteer Adviser, Kathleeen Haddow, receiving her 30 years Service Award from Rt Hon Alistair Darling MP