Looking for Advice?


Our Advice

All of our advice is:


We have five bureau and thirteen outreach locations across the city, where you can access information, advice and practical support on any issue. We also provide a Home Visiting services for people with reduced mobility.

We have specialist services in Universal Credit, Welfare Rights, Debt, Employment, Housing, Home Energy Advice, Pensions, Immigration and Budgeting. We also deliver the NHS Patient Advice and Support Service.


What can we help you with?

The main areas of advice include (but are not restricted to):

Your Money - Debt, Employment, Benefits, Pensions and Tax

Your Family - Family, Health, Housing, Education

Your Daily Life - Phone, Broadband and Energy Costs, Consumer Affairs, Travel

Your Rights - Human Rights, Immigration, Legal Rights and Responsibilities


What should I bring?

It’s always best to bring as many documents as you can with you, so that our advisers are able to help you. Click below to get a list of relevant documents for some common queries.


How do we help?


  • speak to you face-to-face or by phone to find out what the problem or problems are

  • access our regularly updated information systems for up to the minute information

  • help you negotiate with companies or service providers such as creditors or to appeal against decisions

  • help you write letters and/or phone companies and service providers on your behalf

  • help you prioritise your problems, for example, to sort out which debts are most important and should be paid first

  • help you with form filling, for example, to claim for welfare benefits

  • refer you to CAE specialist caseworkers for complex problems or to other agencies when appropriate.