Adviser Role

Volunteer Adviser

Location

Across Edinburgh — in our bureaux at Dundas Street, Leith, Muirhouse, and Portobello

Shift Pattern

• On-site: 9am–1pm or 1pm–5pm, Monday to Friday

• Remote volunteering: Flexible opportunities, including evenings and weekends

Your Commitment

We’re looking for volunteers who can commit to:

• 8 hours per week

• 12 months after completing training

• 35 hours of annual development and learning (CPD)

Your time and consistency are what make this service possible — every hour you give has a direct impact on someone’s life.

Our Purpose

At Citizens Advice Edinburgh, we believe everyone deserves access to clear, trusted advice. We offer free, confidential, impartial and independent support to help people understand their rights, navigate complex systems, and find practical solutions.

By joining us, you’ll be part of a movement that challenges inequality and helps ensure no one in our city is left behind.

Why Volunteer With Us

Volunteering with Citizens Advice Edinburgh means joining a welcoming, supportive community where your time and skills truly matter.

You’ll:

• Be part of a friendly and diverse team who care about people

• Build confidence and professional experience in housing, benefits, employment and more

• Receive training and ongoing support to help you grow in the role

• Know that what you do every week genuinely changes lives

Whether you’re looking to gain experience, give back, or challenge yourself — this is a place where you can make a difference and be proud of it.

What You’ll Do

As a Volunteer Adviser, you’ll:

• Listen and offer compassionate support to people seeking help

• Explore their situation and identify possible options

• Provide accurate information and practical advice

• Help clients create action plans and take the next step forward

• Record cases clearly and confidentially

• Work alongside experienced advisers and managers in a positive, learning environment

Who You Are

You don’t need to be an expert — just someone who cares. We’ll teach you the rest.

We’re looking for people who are:

• Empathetic, open-minded and non-judgmental

• Good listeners and clear communicators

• Comfortable using IT and online tools

• Reliable team players who can adapt to new challenges

• Ready to learn, grow and make a lasting difference

Training and Development

Our training programme combines online learning with real-life experience. You’ll gain essential knowledge in benefits, housing, debt, employment and immigration — supported every step of the way by an experienced mentor.

You’ll also receive:

• A dedicated line manager and regular feedback

• 1:1 supervision and case reviews

• Opportunities for continued learning, specialisation and leadership

If you want to use your time to make a genuine difference — this is your chance.
Join Citizens Advice Edinburgh and help people across the city find hope, fairness and solutions when they need them most.