What To Bring

When you visit us for advice it is vital that the adviser who deals with your problem has as much information about your case as possible. 

Here are the details of what you may need to bring with you:

Debt/Money Problems

Details of your income (wage slips, benefit & tax credit award letters, pensions etc.)
Details of all those that you owe money to (creditors) and recent letters from them
Copies of original loan agreements, where available

Copies of any Court papers
Details of household expenditure/bills (food, utilities, etc)
Recent bank statements

Housing Problems

Tenancy agreement/letters from your landlord (for rented accommodation)
Mortgage details (if applicable)
Title deeds (for owner occupiers)
Proof of income
Wage slips/benefit/tax credit/details

Employment Problems

Employment contract
Details of any disciplinary/grievance/dismissal issues
Any recent letters from employers
Staff handbook
Copies of employment tribunal applications (if relevant)
Proof of income
Wage Slips/benefit/tax credit/details

Consumer Problems

Full details of the goods or services causing the problem
Copies of any contracts/credit agreements
Any recent letters in connection with the problem
Proof of purchase
Proof of income
Wage slips/benefit/tax credit/details

Immigration/Asylum Problems

All letters from Home Office
Passport (if applicable), details of any visas or permits
Proof of income/NASS support
Wage slips/benefit/tax/credit/details

Family and Personal Issues

Any paperwork/letters relating to the issue
Copies of original agreements
Proof of income
Wage Slips/benefit/tax credit/details

Welfare Benefit Issues

All letters from Department for Work and Pensions (DWP)
Decision letters that you are not happy with or wish to challenge – this is essential
Proof of income: wage slips/benefit/tax credit/details
Bank Statement (latest copy)
Details of any savings
Tenancy Agreement/Mortgage details

Welfare Benefit Check

If you would like us to check that you are receiving the benefits and tax credits to which you are entitled, please bring the following information for everyone living in your home.

  • Dates of birth
  • Employment status (employed or self employed)
  • Number of hours worked
  • Gross income from employment for last tax year – April 6 to April5 (A P60 form will provide this or if self employed, last year’s accounts)
  • Gross income for this year. Payslip is preferred. Estimate if self employed
  • If you are receiving benefits at present, please bring all the benefit award letters
  • Child care costs. Please bring something to show that the carer is fully approved along with how much you pay them.
  • Investment income. Details of investments and latest interest payments. Bank statements may be the best way to show this.
  • Rental agreement or current mortgage repayment
  • Council tax bill

Other Problems

Any paperwork/letters/correspondence relating to the issue