Citizens Advice Edinburgh

Leith Bureau Opportunities

Receptionist - Leith Bureau

• Monday afternoon, and/or

• Wednesday Afternoon, and/or

• Thursday Afternoon, and/or

• Occasional holiday cover

Responsible to

Manager, Citizens Advice Edinburgh Leith Bureau

Specific tasks

• Welcome clients attending bureau
• Obtaining client details prior to interview
• To manage client waiting times and expectations
• To make appointments and mark accurately in appointments book and electronic system
• Manage interview room use and availability in conjunction with advisers
• To identify and provide leaflets
• Other administrative duties

Skills required

• Good customer facing communication skills
• Attention to detail and organisational skills
• Ability to work under pressure, remaining calm
• Ability to work independently as well as part of a team