Citizens Advice Edinburgh

Dundas Street Bureau Opportunities

Telephone Appointment Assistant - Dundas Street Bureau

Telephone appointment assistant–Dundas Street Bureau 

We require a telephone appointment assistant for our Dundas Street bureau on the following session:

·         Friday morning

 (Initially, in order to receive training during other sessions, a degree of flexibility would be helpful)

Specific tasks:

·         Answering our busy appointments line

·         Managing clients’  waiting time and expectations

·         Making appointments with generalist and specialist advisers on our appointment system

·         Taking messages for staff and specialists

·         Other administrative duties


Skills required:

·         Good customer facing communication skills

·         Attention to detail and organisational skills

·         Ability to work under pressure in a very busy environment, remaining calm

·         Ability to work independently as well as part of a team

·         A sympathetic and friendly manner