Citizens Advice Edinburgh

Dundas Street Bureau Opportunities


Telephone Appointment Assistant - Dundas Street Bureau

Availability required: any of the following sessions:

(Initially,  in order to receive training during other sessions,  a degree of flexibility would be helpful)

  • Monday pm
  • Tuesday am
  • Tuesday pm
  • Friday am
  • Friday pm

Responsible to:

Manager, Dundas Street Citizens Advice Bureau

Specific tasks:

  • Answering our busy appointments line
  • Making appointments with generalist and specialist advisers in our paper appointment system
  • Taking messages for staff and specialists
  • Signposting clients to other organisations where appropriate

Skills required:

  • Good communication skills
  • A sympathetic  and friendly manner
  • Ability to work independently as well as part of a friendly team
  • Ability to work under pressure within a busy environment
  • Good organisational skills and attention to detail