Citizens Advice Edinburgh deal with 3,000 enquiries per year from employees seeking advice about whether there employment rights are being upheld in the workplace. We have a 90% plus engagement rate with Employers in these cases, helping to educate and negotiate changes that ensure those employees rights are upheld and that they maintain fairwork. In 2018 Citizens Advice Edinburgh received funding from the Scottish Government, Via Citizens Advice Scotland’s Development Fund, to introduce our Improving Employment Practice Service, aimed at delivering on the Scottish Governments Fair Work Framework.
To do this, we are seeking to recruit someone with a solid background in HR advice. You will oversee our service and move CAE from a passive engagement with employers, to taking a more proactive approach in sharing our HR knowledge and expertise to help them meet their responsibilities and uphold their rights as a key stakeholder in fair work landscape.
Successful candidates need to have experience in designing and delivering training and coaching, as this role will include engaging employers in practical training and advice workshops and supporting a team of volunteer advisers.
Successful candidates will also require a solid background in HR, specifically in the area of employee relations and be experienced at dealing with conflict. You will be responsible for offering support to our team of Employment Specialist Advisers and in dealing with a small number of more complex employment related cases.
If you have been working in HR and know the common pitfalls that employers and employees experience and want to do something that means you can make a real and lasting difference to improving employment practice in the city, working with one of Edinburgh’s most respected advice providers, then this is the role for you.Read More
Citizens Advice Edinburgh is a growing organisation, with a number of new services about to commence in 2019. We need a flexible and experienced organisational administrator to join our team, working closely with the Projects Manager and Chief Executive to meet the administrative needs of the organisation.
A can do attitude, with an ability to work independently and creatively to find solutions is a must. Excellent written and oral communication skills are essential as is a comprehensive understanding and efficient use of all Microsoft programmes.
You will be joining a team of staff and volunteers who are dedicated to delivering services that help meet the needs of some of the most vulnerable and disadvantaged people in our society and who use their knowledge and expertise to campaign for change and social justice. As an administrator, you will provide essential support in enabling us to carry out these activities.
If you want to use your skills to be part of that team, this is the role for you.Read More
Universal Credit was launched in Edinburgh in November 2018 and is one of the biggest Welfare Reforms, since the introduction of Personal Independence Payments. This change will affect thousands of residents in Edinburgh.
In October 2018 the UK Government announced that it would provide funding to the Citizens Advice Network to enable us to support people in our local communities through the process of claiming and transitioning onto Universal Credit. As a result of this funding, Citizens Advice Edinburgh are able to recruit a team of dedicated Welfare Rights Advisers to help join our Help to Claim Team.
Successful candidates will have a solid background in Welfare Rights Advice and have an up to date knowledge of Universal Credit. You will be an excellent communicator and be confident to work independently in a range of environments. You will have excellent written skills and be confident in Microsoft. You will have experience in training or coaching others to learn new skills. You will be flexible and able to support the development of this new service with creativity and new ideas. Most importantly, you will provide an excellent service to people in need in your community and uphold the confidence and reputation of the CAB network in providing high quality, efficient and effective services.
If you want to be part of a team that can make a real difference to the experience of people accessing Universal Credit then this is the role for you.Read More