Posts tagged Admin
Telephone appointment assistant – (Volunteer role, Dundas Street Bureau)

We are looking for volunteers to become a telephone appointment assistant for our Dundas Street bureau. Telephone Appointment Assistants are our front line contacts - answering our busy appointments line and dealing with a range of tasks such as: managing clients’  waiting time and expectations; making appointments with both generalist and specialist advisers; taking messages for staff and specialists, and a range of other administrative duties, including acting as relief receptionist.

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Mediation Service Administrator (Part time paid role)

The Service facilitates Mediation sessions between parties whose cases are called before Edinburgh Sheriff Court.  Clients are referred by Sheriffs and are advised to consider whether Mediation could provide a more efficient and less costly route to achieving a settlement.

The Mediation Service Administrator will be responsible for providing administrative support to the Mediation Coordinator. The post holder must work closely with the Mediation Coordinator to ensure the smooth running of the service.

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Improving Employment Practice – HR Adviser (Employee Relations) Full time (35 hours per week).

Citizens Advice Edinburgh deal with 3,000 enquiries per year from employees seeking advice about whether there employment rights are being upheld in the workplace.  We have a 90% plus engagement rate with Employers in these cases, helping to educate and negotiate changes that ensure those employees rights are upheld and that they maintain fairwork.  In 2018 Citizens Advice Edinburgh received funding from the Scottish Government, Via Citizens Advice Scotland’s Development Fund, to introduce our Improving Employment Practice Service, aimed at delivering on the Scottish Governments Fair Work Framework. 

To do this, we are seeking to recruit someone with a solid background in HR advice.  You will oversee our service and move CAE from a passive engagement with employers, to taking a more proactive approach in sharing our HR knowledge and expertise to help them meet their responsibilities and uphold their rights as a key stakeholder in fair work landscape.    

Successful candidates need to have experience in designing and delivering training and coaching, as this role will include engaging employers in practical training and advice workshops and supporting a team of volunteer advisers.

Successful candidates will also require a solid background in HR, specifically in the area of employee relations and be experienced at dealing with conflict.  You will be responsible for offering support to our team of Employment Specialist Advisers and in dealing with a small number of more complex employment related cases.

If you have been working in HR and know the common pitfalls that employers and employees experience and want to do something that means you can make a real and lasting difference to improving employment practice in the city, working with one of Edinburgh’s most respected advice providers, then this is the role for you.

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Administrator (Full time, 35 hours per week)

Citizens Advice Edinburgh is a growing organisation, with a number of new services about to commence in 2019.  We need a flexible and experienced organisational administrator to join our team, working closely with the Projects Manager and Chief Executive to meet the administrative needs of the organisation. 

A can do attitude, with an ability to work independently and creatively to find solutions is a must.  Excellent written and oral communication skills are essential as is a comprehensive understanding and efficient use of all Microsoft programmes.

You will be joining a team of staff and volunteers who are dedicated to delivering services that help meet the needs of some of the most vulnerable and disadvantaged people in our society and who use their knowledge and expertise to campaign for change and social justice.  As an administrator, you will provide essential support in enabling us to carry out these activities. 

If you want to use your skills to be part of that team, this is the role for you.

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Bureau Manager (Full time, 35 hours per week).

A unique opportunity has arisen to become a Bureau Manager with Citizens Advice Edinburgh.  These roles do not often present themselves, which is testament to the quality and job satisfaction of the role.

You will be joining an experienced team of 4 existing bureau managers and take on responsibility for the day to day management of our new premises in the Pilton and Muirhouse area of Edinburgh.  You will also take on responsibility for managing our existing team of 20 volunteers and for the growth and expansion of volunteer base and service offering in that community.

Your bureau will cover some of the poorest and most deprived communities in Edinburgh, but this is also a locality rich in culture and full of potential.  This role offers the unique opportunity to become part of the established and highly respected Citizen’s Advice Service in Edinburgh with the chance to design and develop a service in new and expanded premises, right in the heart of the community.  Over the last 6 months we have been working with other local charities to form a co-location partnership that will see at least 3 charities working together to utilise the vacant Pennywell Resource Centre and create a vibrant and much needed community resource. 

Successful candidates will have extensive knowledge and expertise of the advice sector, particularly in relation to Welfare Rights, Debt and Money Advice, Employment, Immigration and Housing.  Previous experience in managing and supporting volunteers will also be desirable. 

You will have highly effective communication skills and be confident to work independently in a management role.  You will have excellent written skills and be confident in Microsoft.  You will have experience in recruitment, selection and supervision of staff and volunteers and experience or a proven ability to train and coach others to learn new skills.  You will be flexible and able to support the development of this service with creativity and new ideas.

You will have excellent partnership building skills and make sure that Citizens Advice Edinburgh continues to play a prominent role in understanding and responding to the needs of this community. 

Most importantly, you will provide an excellent service to people in need in your community and uphold the confidence and reputation of the CAB network in providing high quality, efficient and effective services.

If you are passionate about social justice, addressing inequalities and community development, this is the role for you and an opportunity not to be missed.

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