Mediation Service Administrator (Part time paid role)

Mediation Service Administrator


Job Information

Job details

Job title:  Mediation Service Administrator

Reporting to: Projects Manager

Location:  Edinburgh Sheriff Court, 27 Chambers Street, EH1 1LB

Employer:      Citizens Advice Edinburgh, 58 Dundas Street, Edinburgh, EH3 6QZ

Salary:     £7,040 (£17,600 per annum, pro rata)

Benefits:          Annual leave - 25 days and 10 public holidays pro rata

Pension:          7% employer’s contribution

Hours:             Part-time - 14 hours per week

Term:              Fixed Term until 31st March 2020

About Us

Citizens Advice Edinburgh

The Citizens Advice Service was first established in Edinburgh in 1939.
Over the years it has grown to deliver services from 5 main Bureaux (Dundas Street, Gorgie/Dalry, Leith, Pilton and Portobello) and 25 project/outreach locations across the capital.  In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE).

Through a small team of core and project staff and over 280 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:

  • Debt and money

  • Welfare Rights

  • Consumer issues

  • Immigration

  • Employment and workforce problems

  • Housing

  • Relationship and family issues

  • Discrimination

  • Health services

  • Legal rights & responsibilities

The charity is a trusted and well respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

For a full overview of all our services and current work, please visit our website at:

The Mediation Service

The Service facilitates Mediation sessions between parties whose cases are called before Edinburgh Sheriff Court.  Clients are referred by Sheriffs and are advised to consider whether Mediation could provide a more efficient and less costly route to achieving a settlement.

The Mediation Coordinator arranges the Mediation sessions and liaises with the parties.  The session themselves are predominantly delivered by volunteers, who are trained and mentored by the Coordinator.

Job Description

Summary of Role

The Mediation Service Administrator will be responsible for providing administrative support to the Mediation Coordinator.  The role principally involves scanning, photo copying, data entry and preparing client files.  The post holder must work closely with the Mediation Coordinator to ensure the smooth running of the service.

1.         Administrative Tasks

  • Prepare client files when the service receives a referral

  • Ensure that documents are prepared in advance of Mediation sessions

  • Ensure that client paperwork is scanned and filed promptly

  • Enter statistics into project database

  • Maintain service records to allow the Mediation Coordinator to quickly access client information

  • Assist in any audit processes that may be carried out in the office

  • Respond to telephone and face-to-face enquiries professionally and efficiently

  • Provide other reasonable administrative support, as required by the Mediation Coordinator

2.         Other

  • Implement organisational Equality Policies

  • Any other reasonable tasks as requested by senior management team

Person Specification

Essential criteria:

  • Relevant experience of administration in an office setting

  • Knowledge of Word Processing Packages

  • Excellent organizational skills

  • Ability to establish good relationships with staff and clients

  • Skilled at verbal and written communication

Desirable Criteria:

  • Experience and understanding of the voluntary sector

  • Commitment to the values, ethos and principles of Citizens Advice

The Application Process

Application deadline:          24th of July 2019 at 12 noon.

Interview date:                      29th of July 2019

Interview location:                23 Dalmeny Street, Edinburgh, EH6 8PG

Interview format:                  50 minute Interview.

Please email your applications to, alternatively by post marked ‘Private and Confidential’ to:

Mark Carter, Citizens Advice Edinburgh, 23 Dalmeny Street, Edinburgh, EH6 8PG