Mediation Service Administrator (Part time paid role)
Mediation Service Administrator
Job title: Mediation Service Administrator
Reporting to: Projects Manager
Location: Edinburgh Sheriff Court, 27 Chambers Street, EH1 1LB
Employer: Citizens Advice Edinburgh, 58 Dundas Street, Edinburgh, EH3 6QZ
Salary: £7,040 (£17,600 per annum, pro rata)
Benefits: Annual leave - 25 days and 10 public holidays pro rata
Pension: 7% employer’s contribution
Hours: Part-time - 14 hours per week
Term: Fixed Term until 31st March 2020
Citizens Advice Edinburgh
The Citizens Advice Service was first established in Edinburgh in 1939.
Over the years it has grown to deliver services from 5 main Bureaux (Dundas Street, Gorgie/Dalry, Leith, Pilton and Portobello) and 25 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE).
Through a small team of core and project staff and over 280 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:
Debt and money
Employment and workforce problems
Relationship and family issues
Legal rights & responsibilities
The charity is a trusted and well respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.
For a full overview of all our services and current work, please visit our website at: www.citizensadviceedinburgh.org.uk
The Mediation Service
The Service facilitates Mediation sessions between parties whose cases are called before Edinburgh Sheriff Court. Clients are referred by Sheriffs and are advised to consider whether Mediation could provide a more efficient and less costly route to achieving a settlement.
The Mediation Coordinator arranges the Mediation sessions and liaises with the parties. The session themselves are predominantly delivered by volunteers, who are trained and mentored by the Coordinator.
Summary of Role
The Mediation Service Administrator will be responsible for providing administrative support to the Mediation Coordinator. The role principally involves scanning, photo copying, data entry and preparing client files. The post holder must work closely with the Mediation Coordinator to ensure the smooth running of the service.
1. Administrative Tasks
Prepare client files when the service receives a referral
Ensure that documents are prepared in advance of Mediation sessions
Ensure that client paperwork is scanned and filed promptly
Enter statistics into project database
Maintain service records to allow the Mediation Coordinator to quickly access client information
Assist in any audit processes that may be carried out in the office
Respond to telephone and face-to-face enquiries professionally and efficiently
Provide other reasonable administrative support, as required by the Mediation Coordinator
Implement organisational Equality Policies
Any other reasonable tasks as requested by senior management team
Relevant experience of administration in an office setting
Knowledge of Word Processing Packages
Excellent organizational skills
Ability to establish good relationships with staff and clients
Skilled at verbal and written communication
Experience and understanding of the voluntary sector
Commitment to the values, ethos and principles of Citizens Advice
The Application Process
Application deadline: 24th of July 2019 at 12 noon.
Interview date: 29th of July 2019
Interview location: 23 Dalmeny Street, Edinburgh, EH6 8PG
Interview format: 50 minute Interview.
Please email your applications to firstname.lastname@example.org, alternatively by post marked ‘Private and Confidential’ to:
Mark Carter, Citizens Advice Edinburgh, 23 Dalmeny Street, Edinburgh, EH6 8PG