EU Support Scheme – Dedicated Adviser (Full time paid role, Closing date 25th July)

EU Support Scheme – Dedicated Adviser


Job Information

Job details

Job title:  EU Support Scheme – Dedicated Adviser

Reporting to: Chief Executive (this line management may be subject to review)

Location: Citizens Advice Edinburgh - Leith Bureau, 23 Dalmeny Street, Edinburgh, EH6 8PG or depending on the needs of the service, work may be carried out at outreach locations as required and our other Bureaux:

  • 58 Dundas Street, Edinburgh, EH3 6QZ

  • 8A&B Bath Street, EH15 1EY

  • 137 Dundee Street, EH11

Salary:     £26,650 per annum

Benefits:          Annual leave - 25 days and 10 public holidays FTE

Pension:          7% employer’s contribution

Hours:             Full time - 35 hours per week

Term:              Fixed Term (currently funded up to March 2020)

With the UK voting to leave the European Union many thousands of EU Nationals in Edinburgh and the Lothians are relying on independent and impartial advice and support to help them to understand their options for remaining in the UK.

With funding from the Home Office, Citizens Advice Edinburgh are seeking to recruit a dedicated adviser to work alongside another paid colleague and our team of over 160 volunteer advisers to make sure that EU Nationals and their families get the advice and support they need.

Job Responsibilities

Main Responsibilities:

  • The EU Support Scheme Dedicated Adviser will be responsible for the provision of advice and support to the public and bureaux directly and through a part-time national helpline.

  • The EU Support Scheme Dedicated Adviser will deliver training, stakeholder engagement, CAB briefings and facilitate regional events.

General Responsibilities:

  • Provide advice and support, up to OISC Level 1, for vulnerable clients wishing to apply for the EU settlement scheme.

  • Provide support and training for staff and volunteers involved in the delivery of information and advice.

  • Liaise with local groups and organisations to ensure the public are aware of the scheme.

  • Maintain, strengthen and develop relationships with local statutory and voluntary organisations.

  • Champion awareness-raising events to provide advice, supplemented by diagnostic sessions.

  • Maintain expertise in relevant legislation and guidance.

Specific Tasks

  • Provide advice to clients where there are specific EU Settlement issues up to OISC Level 1 standards

  • Provide advice and support on EU Settlement on a national helpline

  • Give talks to community groups, stakeholders, etc.

  • Develop training and information materials

  • Produce reports and plans for the purposes of monitoring and reviewing the objectives of the service. 

  • Provide support for volunteers and staff in bureaux on more complex issues.

  • To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to ensure that all work meets quality standards and the requirements of the funder.

  • Carry out other duties as specified by the Manager and required by the exigencies of the post

Person Specification

Essential criteria:


  • Good standard of general education and Qualified to OSC Level 1 in Immigration Advice.


  • Experience in the advice sector

  • Experience in the preparation and  presentation of training courses

  • Experience in project management

  • Experience in the use of computers

  • Experience of preparing reports, plans and proposals.


  • Computer proficient

  • Excellent written and oral communication skills

  • Ability to plan work

  • Ability to develop new ideas through to operation

  • Attention to detail and problem solving skills

  • Ability to adapt to new situations

  • Skilled in report writing.

  • Ability to work without close supervision, prioritise own work and meet deadlines

  • Ability to work hours flexibly as required by the needs of the service.


  • Commitment to team working

  • Commitment to the aims, principles and policies of the CAB.

  • Commitment to the development of equal opportunities.

Desirable Criteria:


  • Understanding of the EU Settlement Scheme and basic immigration law.

  • Working knowledge of Microsoft software and related packages.


  • Ability to travel within the local CAB area and elsewhere, as required.

The Application Process

Application deadline:          Thursday 25 July at Midnight.

Interview date:                      1st August

Interview location:                23 Dalmeny Street, Edinburgh, EH6 8PG

Interview format:                  50 minute Panel Interview.

Please email your applications to,