EU Support Scheme – Dedicated Adviser (Full time paid role, Closing date 25th July)
EU Support Scheme – Dedicated Adviser
Job title: EU Support Scheme – Dedicated Adviser
Reporting to: Chief Executive (this line management may be subject to review)
Location: Citizens Advice Edinburgh - Leith Bureau, 23 Dalmeny Street, Edinburgh, EH6 8PG or depending on the needs of the service, work may be carried out at outreach locations as required and our other Bureaux:
58 Dundas Street, Edinburgh, EH3 6QZ
8A&B Bath Street, EH15 1EY
137 Dundee Street, EH11
Salary: £26,650 per annum
Benefits: Annual leave - 25 days and 10 public holidays FTE
Pension: 7% employer’s contribution
Hours: Full time - 35 hours per week
Term: Fixed Term (currently funded up to March 2020)
With the UK voting to leave the European Union many thousands of EU Nationals in Edinburgh and the Lothians are relying on independent and impartial advice and support to help them to understand their options for remaining in the UK.
With funding from the Home Office, Citizens Advice Edinburgh are seeking to recruit a dedicated adviser to work alongside another paid colleague and our team of over 160 volunteer advisers to make sure that EU Nationals and their families get the advice and support they need.
The EU Support Scheme Dedicated Adviser will be responsible for the provision of advice and support to the public and bureaux directly and through a part-time national helpline.
The EU Support Scheme Dedicated Adviser will deliver training, stakeholder engagement, CAB briefings and facilitate regional events.
Provide advice and support, up to OISC Level 1, for vulnerable clients wishing to apply for the EU settlement scheme.
Provide support and training for staff and volunteers involved in the delivery of information and advice.
Liaise with local groups and organisations to ensure the public are aware of the scheme.
Maintain, strengthen and develop relationships with local statutory and voluntary organisations.
Champion awareness-raising events to provide advice, supplemented by diagnostic sessions.
Maintain expertise in relevant legislation and guidance.
Provide advice to clients where there are specific EU Settlement issues up to OISC Level 1 standards
Provide advice and support on EU Settlement on a national helpline
Give talks to community groups, stakeholders, etc.
Develop training and information materials
Produce reports and plans for the purposes of monitoring and reviewing the objectives of the service.
Provide support for volunteers and staff in bureaux on more complex issues.
To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to ensure that all work meets quality standards and the requirements of the funder.
Carry out other duties as specified by the Manager and required by the exigencies of the post
Good standard of general education and Qualified to OSC Level 1 in Immigration Advice.
Experience in the advice sector
Experience in the preparation and presentation of training courses
Experience in project management
Experience in the use of computers
Experience of preparing reports, plans and proposals.
SKILLS AND ATTRIBUTES
Excellent written and oral communication skills
Ability to plan work
Ability to develop new ideas through to operation
Attention to detail and problem solving skills
Ability to adapt to new situations
Skilled in report writing.
Ability to work without close supervision, prioritise own work and meet deadlines
Ability to work hours flexibly as required by the needs of the service.
VALUES AND ATTITUDES
Commitment to team working
Commitment to the aims, principles and policies of the CAB.
Commitment to the development of equal opportunities.
Understanding of the EU Settlement Scheme and basic immigration law.
Working knowledge of Microsoft software and related packages.
Ability to travel within the local CAB area and elsewhere, as required.
The Application Process
Application deadline: Thursday 25 July at Midnight.
Interview date: 1st August
Interview location: 23 Dalmeny Street, Edinburgh, EH6 8PG
Interview format: 50 minute Panel Interview.
Please email your applications to firstname.lastname@example.org,