Receptionist (Volunteer role - Dundas Street Bureau)


Monday morning receptionist –Dundas Street Bureau (9am-1pm)

We require a receptionist for Monday morning session. Dundas Street is a busy city centre bureau and our Monday morning session is usually very well attended . Our receptionist works with a team of advisers to ensure that clients are seen speedily and to manage expectations around waiting times. Full training will be given.

Specific tasks:

·         Welcoming clients attending bureau

·         Obtaining client details prior to interview

·         Managing clients’  waiting time and expectations

·         Making appointments

·         Managing interview room use and availability in conjunction with advisers

·         Other administrative duties


Skills required:

·         Good customer facing communication skills

·         Attention to detail and organisational skills

·         Ability to work under pressure in a very busy environment, remaining calm

·         Ability to work independently as well as part of a team