Improving Employment Practice – HR Adviser (Employee Relations) Full time (35 hours per week).

HR Adviser (Employee Relations)

Job details

Job title:  HR Advisor (Employee Relations)

Reporting to: Chief Executive

Location: Citizens Advice Edinburgh - Leith Bureau, 23 Dalmeny Street, Edinburgh, EH6 8PG or depending on the needs of the service, work may be carried out at outreach locations as required and our other Bureaux:

  • 58 Dundas Street, Edinburgh, EH3 6QZ

  • 8A&B Bath Street, EH15 1EY

  • 137 Dundee Street, EH11

Salary:     £26,650 per annum [Full Time Equivalent]

Benefits:          Annual leave - 25 days and 10 public holidays FTE

Pension:          7% employer’s contribution

Hours:             Full time or part time - 35 hours to 21 hours per week would be considered

Term:              Fixed Term (currently funded up to September 2019)

Job purpose

A unique opportunity has arisen to join the team at Citizens Advice Edinburgh (CAE) and help us deliver on a new and exciting project aimed at improving employment practice and promoting employment rights and responsibilities across the city. This project is being delivered with funding from Citizens Advice Scotland’s Development fund and in partnership with the Edinburgh Chamber of Commerce and the Edinburgh Business Gateway. 

CAE is an independent charity delivering free, confidential and impartial advice and support to people living and working in Edinburgh.  Every year, we deal with over 3,000 enquiries for employment advice, handling cases including unpaid wages, unfair dismissal, TUPE, irregular contracts and discrimination. Over the last 5 years, we have established ourselves as a quality advice service for employees, helping them to understand and defend their rights.

The Fair Work Framework was published in March 2016 and this new post will be responsible for helping CAE to play a key role in delivering its successful outcomes.  The project is aimed at helping CAE move from a passive engagement with employers to taking a more proactive approach in sharing our HR knowledge and expertise to help them meet their responsibilities and uphold their rights as a key stakeholder in fair work landscape.    

Successful candidates need to have experience in designing and delivering training and coaching, as this role will include engaging employers in practical training and advice workshops and supporting a team of volunteer advisers.

Successful candidates will also require a solid background in HR, specifically in the area of employee relations and be experienced at dealing with conflict. 

Key deliverables

  • Develop a campaign to promote this service to local SMEs

  • Engage and work with internal and external stakeholders to promote the successful delivery of this project.

  • Design and deliver workshop based training to local SMEs to help them

  • run their businesses, manage their people within the fair work framework that supports strong business, improve our economy and reduce in-work poverty.

  • Design and deliver learning materials to provide on-going support to managers in SMEs

  • Provide specialist HR /ER advice to clients of CAE as required.

  • Support a team of volunteer employment advisers, with their individual cases,  and ensure timely and accurate handling of cases, in line with our policies, procedures and audit requirements.

Person Specification

Essential skills and knowledge

  • Up to date UK with employment legislation and its practical application, in line with HR processes and best practice.

  • A track record of dealing with employee relations cases

  • Experience of designing and delivering training/coaching including using a range of learning methods such as presentation, facilitation, coaching, peer and social learning techniques.

  • A working knowledge of the Fair Work Framework

  • Proficient in use of IT systems and Microsoft Office programs including Outlook word and Powerpoint with a willingness to learn new systems.

Essential attributes

  • Ability to work independently and autonomously using own initiative when required

  • Persuasive influencing skills, able to adapt personal style to different situations and individuals.

  • Good communication skills, approachable and friendly; able to build strong working relationships with a range of stakeholders, based on trust and respect.

  • Demonstrable commitment to the aims and principles of CAE and own development.

Desirable Criteria:

  • Educated to degree level or equivalent

  • Experience within, and understanding, of the third sector

  • Experience of working within or with small business sector

The Application Process

Interview location:                23 Dalmeny Street, Edinburgh, EH6 8PG

Interview format:                  10 minute presentation and a 50 minute interview.

Please email your completed application to

The Selection Process

Candidates invited for interview will be provided with the project bid as further information on the role and should be familiar with the range, history and focus of services provided by CAE as detailed on our website.  The interview will have two sections the first will be a presentation where candidates will be expected to outline their approach to delivering the project outcomes and the second will be a selection of technical and competency based questions.