Administrator (Full time, 35 hours per week)
Job title: Administrator
Reporting to: Chief Executive
Location: Dundas Street Bureau, 58 Dundas Street, Edinburgh EH3 6QZ and/or Leith Bureau, 23 Dalmeny Street, Edinburgh, EH6 8PG as required by the organisations needs.
Employer: Citizens Advice Edinburgh
Salary: £17,600 per annum
Benefits: Annual leave - 25 days and 10 public holidays
Pension: 7% employer’s contribution
Hours: 35 hours per week
Work Pattern: Monday to Friday 9-5 (Flexible working arrangements will be considered)
Term: Fixed Term for 12 Months to 31 March 2020 in line with current funding period (possible extension)
Citizens Advice Edinburgh are recruiting for an Administrator to work alongside the Chief Executive and other members of the management and project staff team to support the delivery of our front line services. This role will primary focus on our Universal Credit – Help to Claim Project and other associated activities.
The role will have a broad remit, subject to the needs of the organisation. The ideal candidate should have the ability to correspond professionally, including engaging with clients and external stakeholders, have comprehensive Excel and microsoft skills, experience of customer feedback software, experience of rota and appointment management, and have strong numerical skills.
Check/amend and type of letters and documents in support of staff and volunteers and carrying out of all administrative associated tasks, with regard to mail, email responses, data inputting for client records, photocopy, scanning and faxing various documents
Provide support to the Chief Executive and other managers in relation to evidencing a key quality assurance indicators, ensuring the accuracy and quality of information and helping to draft reports.
Communicate and liaise with clients and other stakeholders as required.
Contribute to development and drafting of processes and procedures
Train and supervise admin volunteers as necessary
Manage central mailbox and Manager’s email traffic in absence of manager and key holding responsibilities including regularly locking up Bureau
Work autonomously in planning and prioritising work activities to ensure operational efficiency for all admin requirements and adjust priorities with minimal direction
Professional behavior and competence in administration
Ability to use initiative when appropriate to ensure tasks are completed efficiently
Skilled at verbal and written communication to a professional standard
Good interpersonal skills
Ability to work co-operatively within the team and organisation.
Excellent IT skills, especially Microsoft Excel and customer feedback and appointment systems.
Knowledge of the advice sector
Experience and understanding of the voluntary sector
Demonstrable commitment to the aims and principles of Citizens Advice
The Application Process
Application deadline: Friday the 22nd of March 12 noon
Interview date: Week commencing 26th of March 2019
Interview location: 23 Dalmeny Street, Edinburgh, EH6 8PG
Interview format: 50 minute interview.
Please email your completed application to firstname.lastname@example.org