Administrator (Full time, 35 hours per week)



Job Information

Job details

Job title:  Administrator

Reporting to:  Chief Executive

Location:  Dundas Street Bureau, 58 Dundas Street, Edinburgh EH3 6QZ and/or Leith Bureau, 23 Dalmeny Street, Edinburgh, EH6 8PG as required by the organisations needs. 

Employer:      Citizens Advice Edinburgh

Salary:     £17,600 per annum

Benefits:          Annual leave - 25 days and 10 public holidays

Pension:          7% employer’s contribution

Hours:             35 hours per week  

Work Pattern: Monday to Friday 9-5 (Flexible working arrangements will be considered)

Term:              Fixed Term for 12 Months to 31 March 2020 in line with current funding period (possible extension)

Job purpose

Citizens Advice Edinburgh are recruiting for an Administrator to work alongside the Chief Executive and other members of the management and project staff team to support the delivery of our front line services.  This role will primary focus on our Universal Credit – Help to Claim Project and other associated activities.

The role will have a broad remit, subject to the needs of the organisation.  The ideal candidate should have the ability to correspond professionally, including engaging with clients and external stakeholders, have comprehensive Excel and microsoft skills, experience of customer feedback software, experience of rota and appointment management, and have strong numerical skills.

Key deliverables

  • Check/amend and type of letters and documents in support of staff and volunteers and carrying out of all administrative associated tasks, with regard to mail, email responses, data inputting for client records, photocopy, scanning and faxing various documents

  • Provide support to the Chief Executive and other managers in relation to evidencing a key quality assurance indicators, ensuring the accuracy and quality of information and helping to draft reports.

  • Communicate and liaise with clients and other stakeholders as required.

  • Contribute to development and drafting of processes and procedures

  • Train and supervise admin volunteers as necessary

  • Manage central mailbox and Manager’s email traffic in absence of manager and key holding responsibilities including regularly locking up Bureau

  • Work autonomously in planning and prioritising work activities to ensure operational efficiency for all admin requirements and adjust priorities with minimal direction

Person Specification

Essential criteria

  • Professional behavior and competence in administration

  • Numerical skills

  • Ability to use initiative when appropriate to ensure tasks are completed efficiently

  • Skilled at verbal and written communication to a professional standard

  • Good interpersonal skills

  • Ability to work co-operatively within the team and organisation.

  • Excellent IT skills, especially Microsoft Excel and customer feedback and appointment systems.

Desirable Criteria

  • Knowledge of the advice sector

  • Experience and understanding of the voluntary sector

  • Demonstrable commitment to the aims and principles of Citizens Advice

The Application Process

Application deadline:          Friday the 22nd of March 12 noon

Interview date:                      Week commencing 26th of March 2019

Interview location:                23 Dalmeny Street, Edinburgh, EH6 8PG

Interview format:                  50 minute interview.

Please email your completed application to