A unique opportunity has arisen to become a Bureau Manager with Citizens Advice Edinburgh. These roles do not often present themselves, which is testament to the quality and job satisfaction of the role.
You will be joining an experienced team of 4 existing bureau managers and take on responsibility for the day to day management of our new premises in the Pilton and Muirhouse area of Edinburgh. You will also take on responsibility for managing our existing team of 20 volunteers and for the growth and expansion of volunteer base and service offering in that community.
Your bureau will cover some of the poorest and most deprived communities in Edinburgh, but this is also a locality rich in culture and full of potential. This role offers the unique opportunity to become part of the established and highly respected Citizen’s Advice Service in Edinburgh with the chance to design and develop a service in new and expanded premises, right in the heart of the community. Over the last 6 months we have been working with other local charities to form a co-location partnership that will see at least 3 charities working together to utilise the vacant Pennywell Resource Centre and create a vibrant and much needed community resource.
Successful candidates will have extensive knowledge and expertise of the advice sector, particularly in relation to Welfare Rights, Debt and Money Advice, Employment, Immigration and Housing. Previous experience in managing and supporting volunteers will also be desirable.
You will have highly effective communication skills and be confident to work independently in a management role. You will have excellent written skills and be confident in Microsoft. You will have experience in recruitment, selection and supervision of staff and volunteers and experience or a proven ability to train and coach others to learn new skills. You will be flexible and able to support the development of this service with creativity and new ideas.
You will have excellent partnership building skills and make sure that Citizens Advice Edinburgh continues to play a prominent role in understanding and responding to the needs of this community.
Most importantly, you will provide an excellent service to people in need in your community and uphold the confidence and reputation of the CAB network in providing high quality, efficient and effective services.
If you are passionate about social justice, addressing inequalities and community development, this is the role for you and an opportunity not to be missed.