Citizens Advice Edinburgh is a charity and a company limited by guarantee.
It is run by a Board of volunteers with a wide range of charity, business, legal, media and financial experience.
The Board adheres to NCVO's Good Governance Code
Our Chair and Vice Chair
Sandy Duckett MBA - Chair
Sandy provides interim management and consultancy services and is currently working with Business Stream as Interim Director of Customer Operations. Prior to setting up his own company, Sandy was Client Relationship Director at Standard Life with responsibility for leading the management and development of a client base of 35,000 pension schemes (£25bn of assets) and 1.2m customers. He was also Customer Services Director, Group Corporate Services Director and Head of Procurement at Standard Life. Prior to working for Standard Life, he was UK Procurement Director of ScottishPower and also Head of Credit Management. Sandy is a member of the Chartered Institute of Management Accountants and has an MBA from Heriot Watt University.
Robert Pattullo – Vice Chair
Robert is a Chartered Accountant by training. He is an experienced non-executive director with a track record of raising finance and turning round loss making companies. He has an extensive network within the Scottish business and financial community. Most recently he has been a Director of Archangel Informal Investment Limited. Prior to that he has held Board appointments in a range of SMEs in the UK and Canada.
Our Board Members
Michael is currently Head of UK Regional Public Affairs at RBS and a member of the RBS Scotland Board. He has an extensive background in PR, Communications and Journalism. He was a senior correspondent and presenter for STV between 1996 and 2009.
John Downie is Director of Public Affairs for Scottish Council for Voluntary Organisations (SCVO) where he leads on a range of responsibilities, including ensuring the third sector and SCVO are at the forefront of the debate on the key issues affecting Scottish society and its people and communities. John is also Chair of the Board, at Impact Art, one of Scotland leading social enterprises.
David is a volunteer adviser who started at CAE in January 2010. He took early retirement from the civil service in 2007 after a career of 32 years. The first half of his career was in social research on topics such as labour markets, housing, local government, housing and urban deprivation. He then moved on to policy work on urban regeneration, planning and transport. David volunteers at 2 sessions in Portobello a week – one as a general adviser and one as a benefits appeals specialist.
Owen Kelly OBE
Owen is currently Chief Executive of Scottish Financial Enterprise. Prior to joining SFE he worked for twenty years as a government official in both the UK and Scottish Governments. Owen was recognised with an OBE in the 2014 New Year Honours.
Howard is an honorary fellow in the School of Social and Political Science at Edinburgh University. He retired in 2010 after 35 years as a sociologist at Edinburgh Napier University where he served in a variety of positions latterly as Head of the School of Health and Social Sciences. His previous roles also included experience as a trade union representative and he was at one time Vice Chair of the Educational Institute of Scotland – University Lecturers Association. For ten years he was a staff member of the Napier University Court and he has just stepped down as Chair of the British Sociological Association after eight years as a trustee. Howard is a volunteer adviser in the Leith CAE office, partly specialising in employment advice.
Fred Guy became a CAE volunteer in the Leith office in April 2014 after retiring in March 2014. He was born and brought up and educated in Belfast but most of his working life has been spent on the mainland. He started working in 1971 in The Queen’s University of Belfast and then moved to work in the University of Birmingham. From there he moved in 1975 to Aberystwyth to lecture in library and information studies and in 1984 took up a position in the National Library of Scotland where, in due course, he became the Director of Information and Communications Technology.
Prior to his retirement he worked at the University of Edinburgh as an Information Technology Project Manager. He is a graduate of both The Queen’s University of Belfast and the University of Sheffield and also holds a diploma in library and information studies from the University of Wales. He is a keen runner and has completed 5 marathons. In his later years he tends to specialise in 5 and 10 kilometre races. He also volunteers on a regular basis for Scottish Rugby. He was the Chairperson of the Board of YMCA Edinburgh for four years and continues to be a Board member.
Allan Hood has been a volunteer general adviser at CAE (Dundas Street) since 2008. He lectured in Classics, first at University College London and then from 1972 to 2006 at the University of Edinburgh, where he also had faculty-wide administrative and advisory roles at various times in direction of studies, schools liaison and admissions. He has served as a member / charity trustee on the board of St. Mary’s Episcopal Cathedral, Edinburgh.
Malcolm MacLachlan has been a general adviser in Dundas Street since 2010. He was brought up in Girvan in Ayrshire and studied French and German at Glasgow University before completing my Master of Business Administration degree at Edinburgh University. He spent nearly all his working life in the City of London with Union Bank of Switzerland (UBS) first as an equity analyst and then as Head of Equity Research for Europe where I was in charge of 160 research personnel based in London, Zürich, Paris and Frankfurt.
He left UBS in 2001 and settled in Edinburgh where he founded his own financial training company. Over recent years, he has wound this down to just a few clients for whom he still does occasional work. He is interested in justice and the law and completed a Master of Law degree at Edinburgh University in 2010 which has proved useful for his work at Citizens Advice. He also does voluntary work as a Business Mentor at Edinburgh Chamber of Commerce. As for hobbies, he enjoys hill-walking with friends and reads a lot. He also travels widely, especially to developing countries.
Margery has had extensive front line and senior management experience in social work services, for example as Head of Planning and Policy for social work services in West Lothian Council. From 2001 to 2005, she worked in the Joint Future Unit, Scottish Government, promoting joint working between social work, health, and housing. Margery worked for the Social Work Inspection Agency and Care Inspectorate, primarily as a lead inspector and then as a sessional senior inspector, from 2005 until she retired in 2015. Margery is currently the President of the Cramond Association. She has held many voluntary sector positions such as the Chair of Voluntary Health Scotland, the national intermediary organisation for third sector organisations which focuses on health issues, from 2011 – 2104 and has been a Quality Scotland assessor. She also has a range of current activities such as working as an adviser at the Leith Citizen’s Advice Bureau since 2009, Cub Leader, and Scout Association Regional Adviser on Safeguarding (child protection).
Chris Maguire is currently Head of Public Affairs - Personal and Business Banking at RBS. He began his career with the Scottish Government and Scottish Parliament before moving into the private sector and then back into the public sector with Visit Scotland where worked closely with the Board. He has extensive experience of providing strategic counsel to a wide range of corporate clients, which have included British Telecom, GNER and other blue chip companies such as Novartis Pharmaceuticals.
Chris joined RBS in 2009 and is currently responsible for managing RBS’s relationship with politicians and other policymakers and keeping internal stakeholders informed on issues that will impact or influence RBS’s business. He has led the engagement strategy for the CEO, Chairman and other RBS seniors with key policy and decision makers. He has also provided strategic advice and guidance to senior management and business divisions on all political issues and supported appearances before the Treasury Select Committee and Parliamentary Commission on Banking Standards, of Stephen Hester and Philip Hampton.
Our Company Secretary
Formerly Chair of Pilton CAB 2001 – 07 and a Director of the CAE Board from 2008 - 2014, Niall is a retired Scottish Office Civil Servant and worked in the fields of education, transport, local government finance, social work, civil and criminal law. He was also a member of the Parole Board for Scotland 2003-09 and Chair of SACRO 2002-07.
Our Honorary Adviser
Otto Thoresen MA FFA
Otto Thoresen was brought up in Buckie in the North East of Scotland. Otto is Director-General of the Association of British Insurers and was Chief Executive of AEGON UK from 2005 - 2011. He chaired an independent Treasury Review in 2008 which led to the planned launch of a national generic financial advice service, and is Chair of the Personal Finance Education Group. Otto was Vice Chair of Citizens Advice Edinburgh from 2010 – 2011 and continues to assist us as an Honorary Adviser.