About Us

 
 

Aims & Principles

The Citizens Advice Service (CAB) provides freeindependentconfidential and impartial advice to everyone on their rights and responsibilities.

We value diversity, promote equality and challenge discrimination.

Our aims are:

  • To provide the advice people need for the problems they face
     

  • To ensure that individuals do not suffer through not knowing about their rights and responsibilities and the services that are available
     

  • To improve the policies and practices that affect people’s lives, both locally and nationally.

Equal Opportunities

Citizens Advice Edinburgh is committed to a policy of equality of opportunity in its employment practices and in the services it offers to the community.

The Citizens Advice Service believes that no job applicant, worker, volunteer, or client should receive less favourable treatment than another on grounds of age, disability, gender, race, religion or belief, or sexual orientation.

 

OUR STORY

THE CAB SERVICE IN EDINBURGH WAS ONE OF THE FIRST CABS IN THE UK. ITS STAFF AND VOLUNTEERS HAVE BEEN PROVIDING FREE, CONFIDENTIAL, IMPARTIAL AND INDEPENDENT ADVICE EVER SINCE.

HRH, The Princess Royal, Patron of The Scottish Association of Citizens Advice Bureau meeting volunteers at Citizens Advice Edinburgh's 75th Anniversary Reception on 15th January 2015

The CAB Service dates back to 1939 and we will be celebrating our 75th anniversary from September 2014 until August 2015!

One of the first Citizens Aid Bureaux was set up in Edinburgh in 1939. 

When World War II was declared, the CAB Service opened to give advice about evacuation, allowances and pensions, and to help trace soldiers lost in battle or taken as prisoners of war.

Citizens Advice Bureaux have come a long way since the 1930s when the “Citizens Aid Bureaux”  were part of the domestic strategy to help the population during wartime. Bureaux were initially seen as a short term measure but it was clear that when the war ended there were many more problems for the population as the government tackled re-housing, employment and re-deployment, training and education, and the introduction of welfare benefits.

Continuous changes in society have meant that the CAB Service has had to change and adapt to meet new needs and to widen its information base. Our information system is continually updated to take account of new legislation as it is passed. This allows us to provide up to date information and advice.

Whilst Citizens Advice Edinburgh is an independent charity, it is part of a national voluntary advice service, Citizens Advice Scotland (CAS), which has around 61 member bureaux in Scotland.

For more information about our work please see what we do.

Please also take a moment to visit our ways to help us pages and help support our vital, frontline work.