As well as advising clients, volunteers support many other areas of our charity. We also recruit from time to time for Board members (trustees). 

All volunteers must be willing to:

  • Undergo training to familiarise yourself with the administrative systems of the Bureau
  • Train to use the Bureau’s computer and software systems
  • Work within CAE’s Equality and Diversity Policy
  • Adhere to CAE’s principle of client confidentiality
  • Work as a team member.

There is no obligation as to the number of volunteer hours you offer but in a volunteer administrative role we hope you will be able to offer the Bureau a minimum of 4 hours of your time each week.

If you take on a role as a volunteer with CAE a Volunteer Task Description will be drawn up for you. 

The selection process may take a couple of weeks.  If you have any questions, please fill out an application form.

 

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Telephone appointment assistant

Dundas Street Bureau

We require a telephone appointment assistant for our Dundas Street bureau for the following sessions:

·         Tuesday am

·         Tuesday pm

·         Wednesday am

(Initially, in order to receive training during other sessions, a degree of flexibility would be helpful)

Specific tasks:

·         Answering our busy appointments line

·         Managing clients’  waiting time and expectations

·         Making appointments with generalist and specialist advisers on our appointment system

·         Taking messages for staff and specialists

·         Other administrative duties

Skills required:

·         Good customer facing communication skills

·         Attention to detail and organisational skills

·         Ability to work under pressure in a very busy environment, remaining calm

·         Ability to work independently as well as part of a team

·         A sympathetic and friendly manner.

Please apply via the online application form here.