What we help with
Our five bureaux offer a one-stop shop where you can access information, advice and practical support on one issue or several subjects.
All advice is:
Advice is also available at outreach locations such as GP's Surgeries and community centres, by telephone or via home visits.
For information on these additional services - which may be closer to where you live or work - please explore Our Outreach Services menu.
Our information leaflet also lists all our services, locations, opening times and contact details in one place - here.
What issues can we help with?
The main areas of advice include (but are not restricted to):
- Your Money - Debt, Employment, Benefits, Tax
- Your Family - Family, Health, Housing, Education
- Your Daily Life - Communications, Consumer Affairs, Travel
- Your Rights - Civil Rights, Immigration, Legal Rights and Responsibilities
Online advice on these issues is also available 24/7 on the AdviceGuide website.
For more information on what we can do, you can also watch our video 'What we can help with? '
How do you help?
speak to you face-to-face or by phone to find out what the problem or problems are
access our regularly updated information systems for up to the minute information
help you negotiate with companies or service providers such as creditors or to appeal against decisions
help you write letters and/or phone companies and service providers on your behalf
help you prioritise your problems, for example, to sort out which debts are most important and should be paid first
help you with form filling, for example, to claim for welfare benefits
refer you to CAE specialist caseworkers for complex problems or to other agencies when appropriate.
Thousands of people come and see us each year and you can watch the video a 'typical interview' before you come.
Also check out our What to bring page if you're not sure of the documents or other paperwork you might need to take to an appointment or drop in session.