What we help with

Our Services

Our five bureaux offer a one-stop shop where you can access information, advice and practical support on one issue or several subjects. 

All advice is: 

  • Free
  • Confidential
  • Impartial
  • Independent

Advice is also available at outreach locations such as GP's Surgeries and community centres, by telephone or via home visits.

For information on these additional services - which may be closer to where you live or work - please explore Our Outreach Services menu. 

Our information leaflet also lists all our services, locations, opening times and contact details in one place - here.

What issues can we help with?

The main areas of advice include (but are not restricted to):

  • Your Money - Debt, Employment, Benefits, Tax
     
  • Your Family - Family, Health, Housing, Education
     
  • Your Daily Life - Communications, Consumer Affairs, Travel
     
  • Your Rights - Civil Rights, Immigration, Legal Rights and Responsibilities

Online advice on these issues is also available 24/7 on the AdviceGuide website.

For more information on what we can do, you can also watch our video 'What we can help with? '

How do we help?

We can...

  • speak to you face-to-face or by phone to find out what the problem or problems are
     

  • access our regularly updated information systems for up to the minute information
     

  • help you negotiate with companies or service providers such as creditors or to appeal against decisions
     

  • help you write letters and/or phone companies and service providers on your behalf
     

  • help you prioritise your problems, for example, to sort out which debts are most important and should be paid first
     

  • help you with form filling, for example, to claim for welfare benefits
     

  • refer you to CAE specialist caseworkers for complex problems or to other agencies when appropriate.

Thousands of people come and see us each year and you can watch the video a ‘typical interview’ before you visit us to find out more about what we do.

Also check out our What to bring page if you’re not sure of the documents or other paperwork you might need to take to an appointment or drop in session.

Thousands of people come and see us each year and you can watch the video a 'typical interview' before you come.

Also check out our What to bring page if you're not sure of the documents or other paperwork you might need to take to an appointment or drop in session.