Citizens Advice Edinburgh needs your help!
Applications are now open for our next Adviser Training Programme. The programme is free to apply for and starts on October 4th 2016. Applications will close on Monday 29th August.
What experience & abilities are necessary?
All our volunteer advisers receive full training.
No particular qualification or experience is necessary but you must possess the following abilities:
- Be a good listener, open minded, and able to work with clients to achieve results
- Be able to read and understand sometimes complex information in order to explain it to others
- Basic arithmetic skills
- Work as a team member
- Commit yourself to a certain number of hours each week
- Support equal opportunities
- Computer skills and the willingness to learn.
Our Training Programme
The Generalist Adviser Training Programme (ATP) is a formal training programme which covers the main topic areas dealt with by advisers such as benefits, money advice, housing, employment, relationships and immigration. The ATP runs for 10 weeks, one day per week. As well as face to face, group based training, the programme includes additional e-learning modules.
During the ATP this knowledge is put into context and given practical use during Bureau Practice (supported advice sessions in one of the Edinburgh Bureaux).
It can take from 7 - 10 months to complete our training programme and acquire ‘Generalist Competence Status’.
Participation in ongoing training - both face to face and e-learning - is a requirement for all volunteer adviser roles.