Hello. My name is Adam and I work on the Welfare Rights & Health Project, a collaboration between Citizens Advice Edinburgh (CAE) and NHS Lothian, offering a full CAE general advice service in hospitals. I cover both the Royal Infirmary and the Western General hospitals, working Monday to Friday 9-5pm., offering advice at the point where people are often given life changing news and are having to deal with a sudden change in circumstances.
My name’s Craig and I’ve been working as a money adviser for the Money Matters Project since 2008. As a money adviser I can help people to budget their money and help with all sorts of other money related issues. In practice, what people most need help with is debts.
The work my colleagues and I do in this project is quite different from the work carried out in the five main Citizens Advice Edinburgh Bureaux. Money Matters is an “outreach” project which means that we actively offer advice, rather than waiting for people to come to us. That’s because we’ve found that often the people that need the most help are least likely to ask for it ...
Access to justice is about much more than simply having a right to take someone to Court. It is about trying to overcome the barriers which individuals face in realising or enforcing their rights. These barriers come in many shapes and sizes, and will vary between individuals. For some, Employment Tribunal fees might deter them from seeking unpaid wages from a rogue employer. For others, complicated and technical language might make Court paperwork inaccessible. A lack of free and accessible information on legal rights or routes of redress can also be a major barrier.
The volunteers and staff of Citizens Advice Edinburgh’s Employment team are absolutely delighted to see the Scottish Government’s commitment to the people of Scotland in regard to fair employment. This is not just via a single act, but a major plan to shore up our economy with work that pays and no longer leaves our clients insecure in their employment and living in poverty.