Opening of the North Edinburgh Community Resource Centre


New Bureau

Citizens Advice Edinburgh are delighted to introduce their newest service with the official opening of the North Edinburgh Community Resource Centre, undertaken by Ben Macpherson, MSP for Edinburgh North and Leith and Scottish Government Minister for Europe, Migration and International Development.

The official opening will take place on Friday 16 August 2019 at 10am at 31-33 Pennywell Road, Edinburgh, EH4 4PJ.

The Service is a collaborative partnership between local charities, Citizens Advice Edinburgh, Community Renewal and Ferrywell Youth Project, that will see them jointly occupy their new premises on the Pennywell Road, providing vital services and support to the local community.   


Collaborative Centre

Citizens Advice Edinburgh support 13,000 clients every year, 25% of whom come from the Silverknowes, Muirhouse, Drylaw, Pilton and Granton communities. When their former premises on Ferry Road become too small to cope with the levels of demand, Citizens Advice sought out new premises and worked in partnership with a number of local organisations to identify a suitable alternative location.

The vacant premises on Pennywell Road are an ideal location, right in the heart of the community.  With support from Landlords Scotmid, agents Avison Young, grant funding from Citizens Advice Scotland and construction by local firm JSB Plumbing, the premises have been fully re-furbished to provide an excellent community resource.


Ferrywell Youth Project provide one to one mentoring, counselling and a range of in school and after school support and activities for children and young people.  Community Renewal provide a multitude of services, including employment support and training, community development and services aimed at improving community integration, health and wellbeing.  This includes the new Next Step Service, delivered in partnership with Citizens Advice Edinburgh, which provides support for people experiencing difficulties in the workplace and for those seeking employment.  Citizens Advice, who have been serving the community of Edinburgh for 80 years, provide free, independent and impartial advice and advocacy on any issue, but primarily in relation to Welfare and Employment Rights, Debt and Money Advice, Immigration and Housing.  Together these local charities aim to provide a one stop shop to improve the health and wellbeing of the local community.

North Edinburgh is a community rich in diversity and culture, with a huge amount of potential, but it has areas ranked amongst the poorest and most deprived communities in Scotland. This new service aims to provide a hub where the vast resources of the local community can be harnessed to reduce poverty and isolation, provide employment opportunities and help everyone in the local community realise their potential.  


Ben MacPherson, MSP

"Citizens Advice Edinburgh provide vital services for the city, helping people to deal with issues of poverty and upholding human rights. As a volunteer led service and local charity, Citizens Advice pull together the collective resources of the city to address inequality and disadvantage. The opening of the North Edinburgh Community Resource Centre, symbolises their commitment to utilising the resources of every local community and working at a grass roots level to empower people and communities to realise their potential.

This collaborative approach of three local charities working in partnership to share their collective resources and expertise, accords with the Scottish Governments vision for service led design.”

Citizens Advice Edinburgh are delighted to have the support of Ben Macpherson and fellow MSP Alex Cole-Hamilton to preside over the official opening. 


Benjamin Napier, CEO

I am delighted to see the official opening of this new service, which comes after months of community consultation and negotiation with a number of partners. We would like to thank everyone who has been involved in helping to make this a reality and pay particular thanks to our funders and our 270 local volunteers, without whom we could not provide what is often a lifeline of support for people”.

“We rely on community volunteers to help deliver our services and see this as the best way to help engage and support the local community. We hope that local people will see the North Edinburgh Resource Centre not only as a place to get help and support, but also as a place where they can give something back to their local community and help others in need. Citizens Advice Edinburgh, Community Renewal and Ferrywell Youth Project provide training and support for people in a variety of volunteering roles that will help people connect with others in their local community and develop their knowledge, skills and confidence”.

Further information:

Any Press wishing to attend and cover the official opening are invited to do so on Friday 16 August 2019 at 10am at 31-33 Pennywell Road, Edinburgh, EH4 4PJ.  For additional information, please download the press release.