Energy Matters

The Fuel Bills Advice Service

Having problems with your energy bills? We’re here to help! Make an appointment or come to a drop in session

Energy Matters provides free, confidential, impartial and independent advice to individuals and households in Edinburgh about how to keep their homes warm for less money. Our advisers can help with a range of issues including:

  • Switching supplier

  • Accessing the best tariffs

  • Negotiating debt

  • Meter and supply issues

  • Support with complaints

  • Energy efficiency advice

If your enquiry involves ongoing support or advocacy then you may be referred to our in-house Energy Specialist for additional assistance. This includes:

  • Advice on reducing the cost of home heating, hot water and household appliances

  • Research and advocacy to make gas and electricity costs as cheap as possible

  • Identifying ways to increase household income and reduce debts