Volunteer Opportunity: Telephone appointment assistant

We require a Monday afternoon telephone appointment assistant for our Dundas Street bureau.

 (Initially, in order to receive training during other sessions, a degree of flexibility would be helpful)

Specific tasks:

·         Answering our busy appointments line

·         Managing clients’ waiting time and expectations

·         Making appointments with generalist and specialist advisers on our appointment system

·         Taking messages for staff and specialists

·         Other administrative duties


Skills required:

·         Good customer facing communication skills

·         Attention to detail and organisational skills

·         Ability to work under pressure in a very busy environment, remaining calm

·         Ability to work independently as well as part of a team

·         A sympathetic and friendly manner

Please apply via the online application form here.

Posted on July 11, 2018 .