We are seeking Volunteer Money Advice Administrative Assistants for our Leith and Dundas Street bureaux.
Money Advice Manager
23 Dalmeny Street, Leith, EH6 8PG
Address: 58 Dundas Street, EH3 6QZ
Public transport expenses will be paid (receipts required).
Assisting money advice workers in the setup, review and closure of client files
Locating client data from electronic and paper case records
Dealing with calls from clients and creditors
Arranging appointments with clients for money workers
Inputting or updating records onto the Money Advice System
Generating letters as required using the Money Advice System
Opening and processing incoming mail
Copy and supply of regularly used forms for debt advice
Organisation and Filing of paper files
Scanning and other work for electronic records
Other work as directed by the Money Advice Manager
Good interpersonal skills and telephone manner
Good standard of literacy and numeracy
Ability to organize, prioritise and work effectively under pressure
Team player and ability to develop good working relationships
Ability to use initiative and be flexible in approach to workload
IT skills and knowledge of standard Microsoft packages
Keen to maintain and uphold the aims and principles Citizens Advice.
Please apply via the online application form here.