We are seeking Volunteer Money Advice Administrative Assistants for our Leith and Dundas Street bureaux.

Responsible to:

Money Advice Manager


23 Dalmeny Street, Leith, EH6 8PG

Address: 58 Dundas Street, EH3 6QZ

Public transport expenses will be paid (receipts required).

Tasks Include:

Assisting money advice workers in the setup, review and closure of client files

Locating client data from electronic and paper case records

Dealing with calls from clients and creditors

Arranging appointments with clients for money workers

Inputting or updating records onto the Money Advice System

Generating letters as required using the Money Advice System

Opening and processing incoming mail

Copy and supply of regularly used forms for debt advice

Organisation and Filing of paper files

Scanning and other work for electronic records

Other work as directed by the Money Advice Manager

Skills required:

Good interpersonal skills and telephone manner

Good standard of literacy and numeracy

Ability to organize, prioritise and work effectively under pressure

Team player and ability to develop good working relationships

Ability to use initiative and be flexible in approach to workload

IT skills and knowledge of standard Microsoft packages


Keen to maintain and uphold the aims and principles Citizens Advice.

Please apply via the online application form here.


Dean Willis