Our Pilton Bureau on Ferry Road is now CLOSED DOWN.

We hope to re-open in another local venue as soon as possible and will publish details as soon as we have them.

For appointments and any other information, please call us on 0131 510 5510 or attend a ‘drop-in’ at your nearest bureau. We have drop in services operating 5 days per week from 9:30am-12:30pm at our Leith Bureau on Dalmeny Street, EH6 8PG and on Wednesday afternoon from 1.30pm-4:00pm and Friday morning from 9.10am-1:00pm at our Dundas Street Bureau, EH3 6QZ. 

Telephone advice is also available from Citizens Advice Direct on 0808 800 90 60 from 9am-6pm

If you are a patient at Ladywell Medical Centre, we have an adviser there on Monday Afternoons. An appointment can be made by calling 0131 334 3602.

Posted on September 21, 2018 .


Please note we will be closed on Monday.

MONDAY 17TH of SEPTEMBER is Autumn Public Holiday and none of our Edinburgh bureaux will be open.

If you need help outwith our operating times you can call Citizens Advice Direct on 0808 800 9060 (Mon – Fri 9am-8pm, Sat 10am-2pm).

You might also find what you need via AdviceGuide.

Or get advice over the phone or via live chat from advice.scot.

Our normal Edinburgh services and opening times will resume on Tuesday the 18th. Please see our SERVICES INFO SHEET for all bureaux locations and services:

Posted on September 14, 2018 .


Could you volunteer Monday mornings (9am-1pm) as receptionist at our bureau on Dundas Street?

Dundas Street is a well used city centre bureau and Monday morning can be very busy. Our receptionist works with a team of advisers to ensure that clients are seen speedily and to manage expectations around waiting times. 

Full training will be given.

Tasks include:·        

·         Welcoming clients attending bureau

·         Obtaining client details prior to interview

·         Managing clients’  waiting time and expectations

·         Making appointments

·         Managing interview room use and availability in conjunction with advisers

·         As well as other administrative duties

Skills required:·        

·A sympathetic and friendly manner

Good customer facing communication skills

Attention to detail and good organisational skills

Ability to work under pressure in a busy environment

Ability to work independently as well as part of a team


Please apply via the online application form below -

Posted on September 5, 2018 .

Job Opportunity: Employment Law Specialist

We have an opportunity for an Employment Law Specialist and Project Training Coordinator

A unique opportunity has arisen to join the team at Citizens Advice Edinburgh (CAE) and help us deliver on a new and exciting project aimed at improving employment practice and promoting employment rights and responsibilities across the city.

If you have a solid background in Employment Law and its practical application in line with HR processes, experience of dealing with complex employment relations cases including Employment Tribunal Procedure, and experience in designing and delivering training and coaching, we'd like to invite you to apply by  10th of September

Interview date will be  Wednesday 19th of September in Leith.

For more details please click the links to download the Job Information pack and Application Form below: 


Posted on August 17, 2018 .


Could you volunteer with Citizens Advice Edinburgh? 

Volunteers are the lifeblood of our charity, 90% of Citizens Advice Edinburgh workers are trained volunteers.

On Saturday 8TH SEPTEMBER from 10am to 2pm we are having an Open Day at our Leith branch on Dalmeny Street. Come and meet us and find out what we do and what you could do to help us to help others.

Our Open Days offer an opportunity for you to meet some of the staff and current volunteers and learn more about our work. It is particularly valuable for people interested in training to become a volunteer adviser, though you will also have the opportunity to learn about various other volunteer opportunities we have across all five of our Edinburgh bureaux.

Whether you are interested in training to become a volunteer adviser or volunteering some regular time to help with administrative, information, reception, social policy or IT and computer maintenance work we recommend you come along on the 8TH SEPTEMBER.

The next Adviser Training Programme starts in October. Our Generalist Adviser Training Programme (ATP) runs for 10 weeks, and is a formal training programme which covers the main topic areas dealt with by advisers such as benefits, money advice, housing, employment, relationships and immigration. 


Posted on August 17, 2018 .

Volunteer Receptionist Required (Leith bureau)

We are in need of a receptionist for our bureau on Dalmeny Street.

Could you volunteer a few mornings and afternoons every week?

Tasks include:

·         Answering our busy phone line

·         Managing clients’ waiting time and expectations

·         Making appointments on our appointment system

·         Taking messages for staff and specialists

Skills required:

·         Good customer facing communication skills

·         Attention to detail and good organisational skills

·         Ability to work under pressure in a busy environment

·         Ability to work independently as well as part of a team

·         A sympathetic and friendly manner

Please apply via the online application form below -


Posted on August 8, 2018 .

Would your organisation like to work in Partnership with us?

We work in partnership with a number of organisations - NHS Lothian, Scottish Legal Aid Board, and Edinburgh Young Carers, for example - to deliver advice services to people in local communities throughout Edinburgh.

We are currently looking into making use of the vacant Pennywell Resource Centre and would like to invite local charities, service providers and community groups, who might be interested in collaborating to make use of this valuable space and resource to a viewing of the property on TUESDAY AUGUST 14TH at 2PM.

The North West Locality includes some of the most deprived communities in Scotland and we are concerned to see yet another community resource lie vacant and go to waste. We already provide support to 2,300 people from this locality every year.

We believe our outcomes are best achieved by working in partnership with other local service providers and community organisations, where our shared values and resources can better meet the needs of local communities.

The Pennywell Resource Centre is well positioned in the heart of the community, with accessible parking, a visible community presence, several client contact rooms (including clinical facilities) with space for development, 6 large open plan office areas, a kitchen, and existing IT Server. It is ready to move in and would require minimal capital expenditure.

We would like to invite interested parties to register their attendance by e-mail: benjamin.napier@caed.org.uk (and stating “Pennywell Resource Centre” in the subject box).

This is a no obligation visit but we hope you will not want to miss out on the opportunity to at least explore the potential benefits to your organisation and the local community.

For an informal discussion or further details please contact Benjamin Napier, Chief Executive, Citizens Advice Edinburgh: 0131 554 8144

Posted on July 25, 2018 .