Citizens Advice Edinburgh

Overview

Citizens Advice Edinburgh (CAE) is a registered charity with five bureaux and twenty five outreach points across Edinburgh. Our five bureaux can be found at the following locations:

You can find information on all of our contact points on our Locations page. Our team of over 270 trained volunteers and our project staff offer advice on almost any issue

For additional details on our services, see what we can help with.

Benefits Advice

Citizens Advice Edinburgh can offer advice, information and a free benefits check in relation to all types of benefit including: 

  • Jobseekers Allowance (JSA) 
  • Employment and Support Allowance (ESA) 
  • Personal Independence Payments (PIP) 
  • Housing Benefit 
  • Tax Credits 
  • Discretionary Housing Payments (DHP)
  • Child Benefit

Citizens Advice Edinburgh can also assist with benefits appeals and mandatory reconsiderations.

For additional details on our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Money & Debt Advice

Citizens Advice Edinburgh can offer support with money advice and debt advice. We can:

  • Provide free, independent and confidential advice and assistance on a range of money and debt matters
  • Offer specialist advice if you are struggling to pay your rent, mortgage, council tax, fuel bills and/or other debts
  • Negotiate with lenders on your behalf to organise repayment arrangements
  • Offer benefits checks and and help with maximising your income
  • Advise on budgeting for the future.

For additional details on all of our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Employment Advice

Our trained bureau advisers and employment specialists through our employment advice project can assist with problems such as:

  • Discrimination
  • Not being paid
  • Being dismissed/sacked
  • Being a working parent
  • Not receiving holiday/sick pay
  • Being underpaid
  • Redundancy

We can also advise employers on their rights, duties and responsibilities.

For additional details on all of our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Housing Advice

Our trained bureau advisers can provide housing advice on issues such as:

  • Private sector tenancies
  • Council and Housing Association tenancies
  • Mortgage difficulties
  • Repair issues
  • Difficulty in paying rent
  • Difficulty in paying Council Tax
  • Being threatened with homelessness
  • Being Threatened with eviction
  • Accessing accommodation

For additional details on all of our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Consumer Advice

As a consumer, you have protection under law. Our trained Citizens Advice Edinburgh advisers can provide consumer advice on areas such as:

  • Faulty Goods
  • Car, Vans and other vehicles
  • Legal protection for consumers
  • Repair issues
  • Home improvements
  • Rogue Traders
  • Phone, Internet and TV
  • Insurance

For additional details on all of our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Tax Advice

Tax can be a complicated issue to deal with. At Citizens Advice Edinburgh, our trained advisors can assist with with many common tax issues such as:

  • National Insurance
  • Council Tax
  • Income Tax
  • Inheritance tax
  • Self Assessments
  • Taxable and non-taxable income

For additional details on all of our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Relationship Advice

Relationships can lead to situations where you require advice - it's important to know your rights. Citizens Advice Edinburgh advisers can provide advice on many common areas relating to relationships and relatinship breakdown, such as:

  • Getting married
  • Living together
  • Child maintenance
  • Ending a relationship
  • Ending a marriage or civil partnership
  • Social care and support
  • Deaths and wills

For additional details on all of our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Healthcare Advice

Problems with health care can relate to knowing where to get treatment, what you are entitled to, and who to turn to if you want to make a complaint. Patient Advice and Support Service (PASS) is an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families about NHS healthcare.

The Patient Advice and Support Service is delivered by local Citizens Advice Bureau. This means - that as well as helping you with an NHS complaint or concern - our trained advisers can also give you information, advice and support on just about anything.Trained advisers at Citizens Advice Edinburgh can advise on a range of issues relating to healthcare, including:

  • What care can I get from the NHS
  • NHS patients rights
  • NHS charges for people from abroad
  • Discrimination in health and care services
  • NHS and social care complaints
  • Private healthcare
  • Dental treatment

For additional details on all of our services, see what we can help with.

For help finding your nearest Bureau, see our Locations.

Can We Help You?

People turn to us because they know they can rely on us, they can trust us and they know we have the experience and knowledge to find solutions.

We provide advice, information and practical assistance.

All services are free, confidential, impartial and independent.

For a full list of our services, opening times and contact details please click the button below:

To find your nearest Edinburgh advice service you can also See Where We Are or Explore the Our Services Menu

 

Can You Help Us?

Citizens Advice Edinburgh is a voluntary organisation and we need volunteers in a range of roles. To find out more come to our next Open Day or click below.

Every year our work touches thousands of lives.
Please consider supporting our work with a 
donation or by helping in other ways.